Roberta Carnes
Maroa,IL
Summary
Dedicated professional with strong analytical thinking and problem-solving skills. Proven ability to enhance operations and deliver exceptional customer service. Committed to building effective relationships and improving overall client satisfaction.
Overview
9
9
years of professional experience
Work History
Caregiver Time and Attendance
Help at Home
04.2025 - Current
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations, and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Care Supervisor
Help at Home
05.2021 - 04.2025
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
Career Development Manager
Cortiva
Joliet, IL
03.2017 - 06.2019
- Developed and implemented personalized career development plans for diverse client populations.
- Facilitated workshops on resume writing, interview techniques, and job search strategies.
- Collaborated with industry partners to identify job opportunities and market trends.
- Mentored junior staff in delivering effective career counseling services to clients.
- Led initiatives to integrate technology into career services for improved efficiency.
- Conducted assessments to evaluate clients' skills, interests, and career goals accurately.
- Drove strategic partnerships with local businesses to expand internship and employment opportunities for clients.
- Provided ongoing support for participants in the company''s various leadership development programs.
- Assisted students in skill development such as job searching, networking, ethical conduct, and negotiations.
- Conducted annual evaluations of each employee''s career progress in alignment with individual goals as well as organizational objectives.
Education
Associate of Arts - General Studies
Joliet Junior College
Bachelor of Arts - Communications
Illinois State University
Normal, IL05-2016
Skills
- Time management
- Analytical thinking
- Recordkeeping
- Planning
- Customer service
- Task prioritization
- Multitasking
- Relationship building
- Data management
- Remote office availability
Timeline
Caregiver Time and Attendance
Help at Home
04.2025 - Current
Care Supervisor
Help at Home
05.2021 - 04.2025
Career Development Manager
Cortiva
03.2017 - 06.2019
Associate of Arts - General Studies
Joliet Junior College
Bachelor of Arts - Communications
Illinois State University