Charmayne Phillips
Cedar Park,TX
Summary
Detail-oriented Medical Registration Specialist with expertise in patient admission and data management. Streamlined medical administrative procedures to enhance operational efficiency and support quality patient care. Strong communicator fostering collaborative relationships with healthcare professionals while maintaining confidentiality and accurate health records.
Overview
13
13
years of professional experience
Work History
Medical Registrar
Parallon HCA
Nashville, Tennessee
10.2021 - Current
- Conducted patient assessments and documented medical histories for accurate records.
- Reviewed patient records to ensure accuracy and completeness in an electronic health record system, supporting quality patient care.
- Facilitated seamless communication between healthcare providers during patient care transitions, ensuring continuity and safety.
- Maintained compliance with regulatory standards and hospital policies during all processes.
- Accessed patient charts to ensure accurate data collection for patient assessments. to collect, abstract and extrapolate patient data.
- Responded promptly to inquiries from family members regarding patient care issues or concerns.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Supported healthcare applications by monitoring security, performance and reliability.
Lead Customer Service Representative II
GM Financial
Arlington, TX
08.2018 - 06.2020
- Led customer service team to enhance client satisfaction and support strategies.
- Monitored team performance and provided feedback for improvement.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Trained new employees on company customer service policies and service level standards.
- Trained new representatives on company policies and service protocols.
- Monitored service performance metrics to identify areas for improvement.
- Performed root cause analysis on recurring customer service problems.
Senior Customer Claims Representative
Aetna
Arlington, TX
04.2014 - 04.2017
- Managed customer claims processes to ensure timely resolution and compliance.
- Reviewed claim documentation for accuracy and proper authorization.
- Assisted customers with inquiries regarding claim status and procedures.
- Facilitated communication between customers and healthcare providers regarding claims.
- Managed escalated customer service issues by providing prompt resolution via telephone or email communication.
- Ensured compliance with applicable laws and regulations while handling claims.
- Utilized professional telephone etiquette when interacting with customers over the phone or online chat services.
- Analyzed customer feedback to identify trends and improve service quality.
Education
Some College (No Degree) - Medical Billing And Coding
DeVry University
Scranton, PASkills
- Patient assessment
- Electronic health records
- Medical documentation
- Patient safety protocols
- Compliance management
- Data collection methods
- Team leadership
Timeline
Medical Registrar
Parallon HCA
10.2021 - Current
Lead Customer Service Representative II
GM Financial
08.2018 - 06.2020
Senior Customer Claims Representative
Aetna
04.2014 - 04.2017
Some College (No Degree) - Medical Billing And Coding
DeVry University