Charmeika Deggs
Carville,LA
Summary
Hardworking and excellent communication skills with vendors, patients, customers, and management. Skillful data collection and analysis with a meticulous eye for detail. Self-motivated and can perform well under pressure. Highly skilled in exceeding personal and company goals in a multifaceted environment. Proactive communicator and determined leader that accurately manages multiple tasks.
Overview
13
13
years of professional experience
Work History
City Carrier Assistant
USPS
08.2023 - Current
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Utilized mail processing machines in weighing, stamping and processing mail items.
- Employed GPS and other navigational tools to find shortest routes to locations.
Patient Access Representative
Ochsner Medical Center
04.2019 - 08.2023
- Delivered support to medical staff in completion of patient paperwork.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Customer Service Representative
Check Into Cash
07.2017 - 04.2019
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Cashier
Walmart
04.2011 - 02.2017
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Plaquemine Senior High School
Plaquemine, LANursing
Baton Rouge Community College
Baton Rouge, LATimeline
City Carrier Assistant
USPS
08.2023 - Current
Patient Access Representative
Ochsner Medical Center
04.2019 - 08.2023
Customer Service Representative
Check Into Cash
07.2017 - 04.2019
Cashier
Walmart
04.2011 - 02.2017
High School Diploma -
Plaquemine Senior High School
Nursing
Baton Rouge Community College
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