Tyra Williamson
Sumter,SC
Summary
- Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
- Data Entry
- Detail Oriented
- Multi Tasking
- Written and Verbal Communications
- Microsoft Office
- Organization/Prioritizing/Time management
Overview
23
23
years of professional experience
Work History
City Carrier Assistant
USPS
Florence, SC
01.2024 - Current
- Delivered mail and packages promptly to designated addresses within assigned routes.
- Managed customer inquiries and provided assistance with postal services effectively.
- Maintained accurate records of deliveries and ensured proper documentation.
- Adapted quickly to route changes, optimizing delivery efficiency and reducing delays.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Planned and cased mail in sequence of delivery for designated route.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
- Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
Patient Service Representative
PRISMA HEALTH OCCUPATIONAL HEALTH SERVICES
SUMTER, SC
10.2021 - Current
- Greeting and directing patients. Scheduling patient appointments and making reminder calls.
- Updating and verifying patient information at every visit. Obtaining patients’ addresses, contact details, and medical histories.
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
- Receiving and processing cash and credit card payments for medical services rendered.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
- Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Performing administrative and clerical duties, such as filing paperwork, when necessary.
Accounts Receivable Representative/Client Communications Rep
EQUINOX
NEW YORK, NY
09.2016 - 04.2020
- Researched and resolved various billing issues by writing off accounts, posting credits and making any necessary adjustments. Prepared file to be sent to collections agency and banks.
- Audited and reconciled reports. Contacted members via phone, email, and manual letters regarding past due accounts.
- Processed membership billing and all daily accounting adjustments to accounts including payments, credits, freezes, cancellations, and adjustments.
- Process billing and all daily accounting adjustments to accounts including payments, credits, freezes, cancellations and troubleshoot members online accounts
- High volume auditing, data entry and multi-line telephones.
- Corp Office in NYC & Remote from SC
Member Services Representative
EQUINOX
NEW YORK, NY
08.2015 - 09.2016
- Process membership billing and all daily accounting adjustments to accounts including payments, credits, freezes, cancellations and troubleshoot members online accounts
- High volume auditing, data entry and telephone.
- Correspond with field (General Manager/Assistant General Managers, etc.) via email daily
- Corporate Office
Front Desk Manager
EQUINOX SPORTS CLUB
NEW YORK, NY
10.2014 - 03.2015
- Trained and managed team of ten receptionists. Set project goals, provided assistance and recommendations for daily business strategies.
- Managed daily office activities, carried out filing and data entry, answered high volume telephones. Supported General Manager and Assistant General Manager.
- Maintained files of membership clients document both electronic and hard copy.
- Made daily deposit of transactions acquired per day and properly filed paperwork tracking each deposit.
- Approving time records and time off request using Ultipro systems
- Formally known as Millennium Sports Club
Reception Supervisor
MILLENNIUM PARTNERS SPORTS CLUB
NEW YORK, NY
04.2014 - 10.2014
- Delegated work duties to individual staff members
- Set goals and objectives for individuals and teams
- Identified and evaluated employee training requirements
- Made daily deposit of transactions acquired per day and properly filed paperwork tracking each deposit.
- Delegated daily office activities, carried out filing and data entry, answered high volume telephones. Supported General Manager
Membership Services Operator/Membership Processor/Accounting Clerk
MILLENNIUM PARTNERS SPORTS CLUB
NEW YORK, NY
03.2010 - 04.2014
- Processed membership billing and all daily accounting adjustments to accounts including payments, credits, freezes, cancellations, and adjustments. Prepared daily deposit report and process bank returns.
- Audited and reconciled aging reports. Contacted members via phone, email and manual letters sent regarding past due accounts.
- Researched and resolved various billing issues by writing off accounts, posting credits and making any necessary adjustments. Prepared file to be sent to collections agency.
- General office duties including confirming meetings and phone calls
- Maintained records of business transactions and correspondence
- Enter and updated member current information Efficiently balance clerical duties in a fast-paced and deadline driven environment
Clerical Volunteer/Intern/Temp-Program Assistant
NEIGHBORHOOD HOUSING SERVICES
04.2007 - 11.2008
- Prepared all types of written documents
- Compiled e-mail and voice mail messages and conducted follow-up calls
- Helped create and distributed promotional material that describes the company’s services
- Efficiently balance clerical duties in a fast-paced and deadline driven environment
- Entered updated information into the N-Step Encoding Database
Customer Service Representative
BLOCKBUSTER VIDEO
11.2007 - 10.2008
- Motivated staff to meet/exceed established sales goals and objectives
- Provided excellent customer service to customers
- Performed cash, credit and check transactions on register
- Assisted customers with finding products
Office Assistant
MADISON AVENUE MERGENCY, NORTH GENERAL HOSPITAL
NEW YORK, NY
04.2006 - 09.2006
- General office duties including confirming meetings and phone calls
- Maintained records of business transactions and correspondence including third-party billing for medical records
- Prepared all types of written documents including invoices and memoranda
Supervising Security Officer
BURNS INTERNATIONAL SECURITY
01.2003 - 08.2005
- Addressed and resolved outstanding issues with co-workers and clients
- Provided training to other security officers
- Logged hourly rounds of facility
- Prepared incident reports for facility
- Secured and maintained corporate premises and personnel
Education
Associates Degree - Business Administration Concentration Marketing
Katherine Gibbs School
New York, NY06.2008
Personnel Administrative Specialist Diploma - undefined
United States Army
01.2002
Skills
MS Word, Excel, Salesforce, CSI, Outlook, EClub, World Wide Web
End-of-run report (EOR)
Truck loading
Incident reporting
Microsoft windows
Strong work ethic
Mail sorting proficiency
Quick decision making
Organizational growth
Reliability and punctuality
Effective communication
Stress tolerance
Time and attendance systems
Payment collections
Mail casing
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Organizational skills
Active listening
GPS use
Timeline
City Carrier Assistant
USPS
01.2024 - Current
Patient Service Representative
PRISMA HEALTH OCCUPATIONAL HEALTH SERVICES
10.2021 - Current
Accounts Receivable Representative/Client Communications Rep
EQUINOX
09.2016 - 04.2020
Member Services Representative
EQUINOX
08.2015 - 09.2016
Front Desk Manager
EQUINOX SPORTS CLUB
10.2014 - 03.2015
Reception Supervisor
MILLENNIUM PARTNERS SPORTS CLUB
04.2014 - 10.2014
Membership Services Operator/Membership Processor/Accounting Clerk
MILLENNIUM PARTNERS SPORTS CLUB
03.2010 - 04.2014
Customer Service Representative
BLOCKBUSTER VIDEO
11.2007 - 10.2008
Clerical Volunteer/Intern/Temp-Program Assistant
NEIGHBORHOOD HOUSING SERVICES
04.2007 - 11.2008
Office Assistant
MADISON AVENUE MERGENCY, NORTH GENERAL HOSPITAL
04.2006 - 09.2006
Supervising Security Officer
BURNS INTERNATIONAL SECURITY
01.2003 - 08.2005
Personnel Administrative Specialist Diploma - undefined
United States Army
Associates Degree - Business Administration Concentration Marketing
Katherine Gibbs School