Tyra Williamson
Sumter,USA
Summary
Hardworking Customer Service Professional experienced in delivering positive and memorable customer experiences. Demonstrated adaptability and proactive learning through effective communication and strong time management skills. Committed to contributing to team success and supporting organizational objectives.
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
City Carrier Assistant
USPS
Florence, SC
01.2024 - 08.2026
- Delivered mail and parcels along assigned USPS city routes on foot or by vehicle under batting road and weather conditions
- Provided exemplary services to customer inquiries and provided assistance with postal services, enhancing customer satisfaction.
- Adapted to route changes, ensuring timely deliveries and minimizing delays.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Collected signatures for certified and accountable mail
- Collected customs charges, postage due and C.O.D. payments.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Inspected postal vehicle and equipment for safe operation
- Coordinated with fellow carriers to cover routes, fostering teamwork and maintaining service continuity.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Recorded address changes to redirect mail for residences or businesses.
Patient Service Representative
PRISMA HEALTH OCCUPATIONAL HEALTH SERVICES
Sumter, South Carolina
10.2021 - 01.2024
- Greeted and directed patients while scheduling appointments and making reminder calls to enhance the patient experience.
- Updating and verifying patient information at every visit. Obtaining patients’ addresses, contact details, and medical histories.
- Guided patients in completing patient history forms, consent forms, and payment contract forms.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
- Followed up with patients to confirm satisfactory resolution of inquiries or complaints, fostering trust and satisfaction.
- Processed cash and credit card payments for medical services, ensuring accurate transactions and efficient service.
- Executed various administrative tasks to support office operations, such as filing paperwork, when necessary.
- Scheduled employee appointments for occupational health services and follow-up care.
- Adhered to HIPAA regulations when handling confidential patient information.
Accounts Receivable Representative/Client Communications Rep
EQUINOX
New York, NY
09.2016 - 04.2020
- Resolved billing issues by writing off accounts, posting credits, and making adjustments; prepared files for collections agency and banks.
- Audited and reconciled reports while contacting members via phone, email, and letters regarding past due accounts.
- Handled daily accounting adjustments for membership billing and resolved account discrepancies.
- Audited and reconciled reports. Contacted members via phone, email, and manual letters regarding past due accounts.
- Completed high-volume audits and data entry to support team operations.
- Worked in corporate office in New York City and remotely from South Carolina.
Member Services Representative
EQUINOX
New York, NY
08.2015 - 09.2016
- Processed membership billing and daily accounting adjustments, including payments, credits, freezes, and cancellations, while troubleshooting member online accounts to ensure accurate account management.
- Corresponded daily with field personnel, including General Manager and Assistant General Managers, to facilitate effective communication and coordination.
- Conducted high volume audits and managed data entry tasks efficiently.
- Worked at corporate office managing administrative tasks.
Front Desk Manager
EQUINOX SPORTS CLUB
New York, NY
10.2014 - 03.2015
- Trained and managed team of ten receptionists, setting project goals and providing daily business strategy recommendations.
- Managed daily office activities, including filing, data entry, and answering high volume telephones, while supporting General Manager and Assistant General Manager.
- Maintained files of membership clients documenting both electronic and hard copy.
- Made daily deposit of transactions acquired per day and properly filed paperwork tracking each deposit.
- Approving time records and time off requests using Ultipro systems
- Transitioned organization to Millennium Sports Club
Reception Supervisor
MILLENNIUM PARTNERS SPORTS CLUB
New York, NY
04.2014 - 10.2014
- Supervised reception team at sports club front desk operations and guest service.
- Managed member check-ins, guest arrivals, and visitor access for club facilities.
- Trained reception staff on greetings, service standards, and club procedures.
- Resolved member concerns and service issues at the reception desk.
- Maintained reception records, membership details, and daily attendance logs.
- Organized daily work schedules for the reception team based on occupancy levels and other factors.
Membership Services Operator/Membership Processor/Accounting Clerk
MILLENNIUM PARTNERS SPORTS CLUB
New York, NY
03.2010 - 04.2014
- Processed membership billing and all daily accounting adjustments to accounts including payments, credits, freezes, cancellations, and adjustments. Prepared daily deposit report and processed bank returns.
- Audited and reconciled aging reports while contacting members via phone, email, and manual letters regarding past due accounts.
- Researched and resolved various billing issues by writing off accounts, posting credits, and making adjustments.
- Facilitated smooth office workflow through various administrative tasks like scheduling and communication. to support daily operations. including confirming meetings and phone calls
- Maintained records of business transactions and correspondence
- Enter and update member current information Efficiently balance clerical duties in a fast-paced and deadline driven environment
Education
Associates Degree - Business Administration Concentration Marketing
Katharine Gibbs School
New York, NY 06.2006 - 06.2008
Personnel Administrative Specialist Diploma -
United States Army
Skills
- Cash handling
- Work schedule management
- Time optimization
- Attention to detail
- Problem-solving
- Critical thinking
- Organizational skills
- Active listening
- Work ethic
- MS Word
- Excel
- Salesforce
- Outlook
- Microsoft windows
- EClub
- World Wide Web
References
References Available Upon Request
Timeline
City Carrier Assistant
USPS
01.2024 - 08.2026
Patient Service Representative
PRISMA HEALTH OCCUPATIONAL HEALTH SERVICES
10.2021 - 01.2024
Accounts Receivable Representative/Client Communications Rep
EQUINOX
09.2016 - 04.2020
Member Services Representative
EQUINOX
08.2015 - 09.2016
Front Desk Manager
EQUINOX SPORTS CLUB
10.2014 - 03.2015
Reception Supervisor
MILLENNIUM PARTNERS SPORTS CLUB
04.2014 - 10.2014
Membership Services Operator/Membership Processor/Accounting Clerk
MILLENNIUM PARTNERS SPORTS CLUB
03.2010 - 04.2014
Associates Degree - Business Administration Concentration Marketing
Katharine Gibbs School
06.2006 - 06.2008
Personnel Administrative Specialist Diploma -
United States Army