DeNitreia Vincent
Houston,TX
Summary
High performing individual with customer service, communication and decision making skills. Offering reliability and adaptability.
Overview
18
18
years of professional experience
Work History
City Carrier Assistant
United Stated Postal Service
08.2022 - Current
- Work outdoors in all weather conditions.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Planned and cased mail in sequence of delivery for designated route.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
Registration Clerk
American Surgical Professionals
10.2013 - 11.2021
- Register patient and insurance information from face sheet provided by hospital staff
- Verify and audit patient demographics and financial responsibility on file to perform all necessary edits needed to ensure information is accurate
- Resubmit rejected claims and post correction based upon information received from various insurances/clearinghouse companies
- Follow-up on denied provider insurance claims and make necessary recommendations to resubmit claims to ensure approval
- Call patients for verification of any missing demographics in the instance the hospital has not collected the information at admission.
- Enhanced patient satisfaction by providing prompt and courteous customer service during the registration. process.
Financial Counselor
Medical Clinic of Houston
01.2012 - 10.2013
- Register patients while providing exceptional customer service to patients face to face and via telephone in a friendly and courteous manner
- Daily check-in and check-out functions including cashiering for several doctors
- Verifying insurance benefits and eligibility
- Auditing payment batches and payment reports
- Maintaining a neat, professional, and organized work area.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
Ambulatory Service Representative II
Kelsey Seybold
07.2006 - 12.2011
- Register patients while providing exceptional customer service to patients face to face and via telephone in a friendly and courteous manner
- Responsible for the check-in and check-out functions including cashiering
- Verified patient insurance eligibility and benefits.
- Maintaining a neat, professional, and organized work area.
Education
High School Diploma -
Aldine High School
Houston, TX06.2001
Skills
- Medical Terminology
- Billing
- Data Entry
- MS Word
- MS Outlook
- Nextgen
- EPIC
- Centricity
- Surgical Cloud
Timeline
City Carrier Assistant
United Stated Postal Service
08.2022 - Current
Registration Clerk
American Surgical Professionals
10.2013 - 11.2021
Financial Counselor
Medical Clinic of Houston
01.2012 - 10.2013
Ambulatory Service Representative II
Kelsey Seybold
07.2006 - 12.2011
High School Diploma -
Aldine High School