ALCHERNIQUE FERGUSON
Wilton Manors,FL
Summary
Highly motivated employee with a strong desire to take on new challenges. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills, able to thrive in diverse work environments. Proven track record of working effectively unsupervised, adept at quickly mastering new skills to deliver high-quality results.
Overview
7
7
years of professional experience
Work History
City Carrier Assistant
United States Postal Service
06.2022 - Current
- Efficiently processed and distributed incoming mail and packages, ensuring timely delivery on assigned routes while maintaining compliance with USPS regulations and providing exceptional customer service throughout diverse neighborhoods
Lab Support Services Specialist
Wellstar Health System
05.2021 - 05.2022
- Collected and processed laboratory specimens, ensuring proper aliquoting, capping, and distribution to relevant departments
- Implemented and adhered to laboratory quality control and safety protocols, preparing and storing excess samples as per guidelines
- Accurately resolved documentation issues for non-conforming specimens, enhancing sample integrity and laboratory efficiency
- Maintained laboratory equipment and provided computer system support to medical staff, contributing to the smooth operation of laboratory services
- Assisted in the development of new processes and procedures for Support Services Specialists
Specimen Processing Technician
Antech Diagnostics
01.2020 - 04.2021
- Accurately collected and processed laboratory specimens, ensuring precise aliquoting and effective sample distribution to relevant departments
- Ensured compliance with laboratory quality standards and safety protocols, including appropriate specimen storage and documentation of irregularities
- Operated and maintained laboratory equipment, including centrifuges and temperature-controlled storage units, while providing computer system support to nursing staff
- Performed quality control checks on specimens to ensure accuracy and completeness of data
- Inspected specimen containers for signs of leakage or contamination prior to processing
- Maintained records of processed specimens including patient information, test type, results and any other relevant data
- Collected, labeled and transported specimens from collection sites to the laboratory for testing
Lab Support Services Supervisor
LABSOLUTIONS
12.2017 - 10.2019
- Managed inventory and ensured the proper processing, aliquoting, and storage of specimens to support laboratory operations and maintain quality control measures
- Performed accurate blood component processing and adhered to safety protocols during sample collection, including venipuncture and capillary sampling, while maintaining professional interaction with patients and staff
- Executed laboratory administrative tasks, including ICD-10 billing and coding, documentation of specimen issues, and maintenance of equipment to uphold a clean and functional work environment
- Monitored staff performance and provided guidance to ensure team goals were met
- Provided technical support to staff and customers, resolving any customer complaints or issues in a timely manner
- Assigned tasks to staff members based on their skill sets and workloads
- Created reports outlining the progress of projects and identified areas needing improvement
- Implemented strategies to improve customer service processes and procedures
- Investigated customer inquiries, troubleshooting problems, and providing solutions where necessary
- Organized daily schedules for support services personnel, ensuring that all duties were completed in an efficient manner
Education
No Degree - Sterile Processing Technician
Penn Foster College
Scottsdale, AZ06-2025
High School Diploma -
Seagull School
Fort Lauderdale, FL01.1996
Skills
- PowerPoint
- Office360
- Excel
- BLS
- Microsoft Word
- Blood Specimen Storage
- Strong Communicational Skills
- Follow Infections Control and Safety Procedure
- Problem Solving Skills
- Sunquest
- Epic
- Good Laboratory Practice
- Medical Terminology
- Versed in MS Office
- Hisi
- Lis
- Communication
- Teamwork
- Punctuality
- Fast-paced Environment
- Professional relationships
- Maintaining confidentiality
- Customer services and information
- Reliability and punctuality
Timeline
City Carrier Assistant
United States Postal Service
06.2022 - Current
Lab Support Services Specialist
Wellstar Health System
05.2021 - 05.2022
Specimen Processing Technician
Antech Diagnostics
01.2020 - 04.2021
Lab Support Services Supervisor
LABSOLUTIONS
12.2017 - 10.2019
No Degree - Sterile Processing Technician
Penn Foster College
High School Diploma -
Seagull School
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