Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Summary of Accomplishments
Applications
Training
Languages
Timeline
Generic

LETICIA WILLIAMS

SEYMOUR,USA

Overview

14
14
years of professional experience
1
1
Certification

Work History

City Carrier Assistant

United States Postal Service
Seymour, Texas, USA
09.2014 - Current
  • Route and case all classes of Mail. I am responsible for accurate and timely delivery of mails on a daily basis to the customers. I enter change of addresses on correct forms, sign for and deliver all accountable items. Responsible for retrieving mail from collection boxes
  • Position Type: Postal
  • Position Grade: 25.97

Supervisor Customer Services

United States Postal Service
Wichita Falls, Texas, USA
06.2018 - 07.2018
  • Supervises distribution/dispatch of mail, the selling of postal items, and other mail handling activities. I manage and train employees on postal procedures and brief new employees regarding the scope of their jobs. I obtain and evaluate all relevant information to handle product and service inquiries I supervise activities such as the processing of incoming and outgoing mail and help resolve customer complaints. I prepare employee work schedules and supply and submit detailed and summary reports of post office activities to designated supervisors to include AM/PM Closeout and EOD Reports. I am responsible for clearing all accountable mail and I ensure that all postal vehicles and keys are accounted for. I mail, scan, fax and copy required correspondence and documentation to all levels of management. I am also responsible for preparing and modifying documents including correspondence, reports, drafts, memos and emails.
  • Position Type: Detail Assignment
  • Position Grade: EAS-17

Supervisor

Budweiser
Houston, Texas, USA
12.2011 - 12.2014
  • I was responsible for the timely loading and dispatching of products. I was responsible for checking vehicles in and out of the yard. I was responsible for creating a manifest for distributors. I was responsible for handling customer complaints after hours and also assigned to complete and verify invoices for accuracy.
  • Position Type: Non Postal
  • Position Grade: 15.00p/h

Education

Associate Degree - Business Administration

Vernon Junior College
Vernon, Texas, USA
05.2003

High School Graduate - High School

Seymour High School
Seymour, Texas, USA
05.2002

Skills

  • Knowledge of Microsoft Applications
  • Microsoft Word 2007 - 2010
  • Microsoft Excel 2007 - 2010
  • Microsoft PowerPoint 2007 - 2010
  • Knowledge of Postal Applications

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].

Affiliations

  • Member Associations
  • National Association of Letter Carriers (N. A. L. C.)
  • Member of Faith Deliverance Church

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Summary of Accomplishments

  • Describe your qualifications for this vacancy by providing a brief description of your accomplishments that demonstrate that you possess the requirements stated on the job posting. These accomplishments may have occurred in various settings.
  • 1.Because the Postal Service is striving for delivery excellence and transparency with delivery, the processing of our customer complaints has become a renewed focus. As a 204B, I provide the initial first contact with customers in the afternoons. This allows for management to reach out to a carrier before they return from street. This allows the carrier the opportunity to correct mistake same day. Customers are appreciative if issue is handled efficiently and swiftly. We ask customers for feedback and explain we are looking for ways to improve customer satisfaction. As a result of being attentive to customer needs, the complaints for Morningside Station have shown a slight decline.
  • 2.As a Part Time flex carrier for the Seymour Post Office, I was tasked to inform new ccs of the changes concerning scanning procedures. Any packages the carriers received or picked had to have a pre-paid scan on them. I conducted a stand-up talk with all carriers concerning the Postal policy for scanning the parcels. I made the incoming cea aware of the five scans that are to be made with any packages. The scans provided customers with an avenue of tracking packages from time of inception to the delivery point. As a result of talking to carriers, scanning percentage on parcels has increased and so has package pickups which generates revenue for the company.
  • 3.As the (204B) Supervisor of Customer Services, I manage a small group of employees that work the window unit. I noticed that the clerks were not increasing in the sale of our Expedited Services. The goal is 90% and we were accomplishing only 80%. I informed the clerks that as a unit, we need to increase our performance. Daily, I speak to each clerk about their individual performances from the previous day. I provided the employees information on different sales techniques. As a result of speaking with the employees and showing documentation, our Expedited Services sale increased by 10% and created a sense of satisfaction and urgency among the employees.
  • 4.As (A) Supervisor for Morningside Station, I am the Informal A representative. I meet bi-weekly with the NALC union representative, regarding attendance, overtime, and other issues that may need to be addressed. Prior to my arrival, in each quarter there had been significant lack of equitability in the issuance of overtime, causing many grievances to be filed. I maintained a log for tracking overtime daily and review it monthly with the union steward. This action resulted in zero overtime reimbursements.
  • 5.As a PTF carrier for the Seymour Post Office, we maintain a large amount of business customers. Some businesses seen carriers later in the evenings because of increased mail volume during the holidays. The customers need parcel pick-ups and were concerned about connecting the packages with the end destinations. As PTF carrier, I was tasked to gather all package pick-ups. I brought the packages to the office to meet the first dispatch at 2:15pm. As a result, majority of the dispatch mail along with the parcels are received at the processing facility before 6:00pm and the business customers are satisfied in knowing their parcels are being sent out with the early dispatch.
  • 6.Strategic planning and scheduling is necessary to be successful. I review the weekly schedules for the clerks to ensure proper staffing. Providing customers with the excellent service is paramount, but I must still meet the Budget goals for my facility. I review last year's data through EFlash which provides a guideline for the expected volumes and unscheduled sick leave usage during the peak periods. As a result of using this data, I can schedule hours according to the needs of my office.
  • 7. As a 204B for Morningside Post Office, I utilize reports from DOIS, DMS, RIMS, SPMS, CPMS. These reports allow for me to see the carrier leave and return times. The DMS dashboard allows me to monitor carriers on the street, follow the carrier breadcrumbs, and identify stationary events. I utilize the computer to access scan reports and collection information. As a result of pulling reports daily, I can identify problem areas with carriers and ensure scans are made correctly to avoid integrity issues.
  • 8. Clocking errors can result in incorrect pay for carriers. As the closing supervisor, I review the Workload Status Report to obtain carrier leave and return times, as well as carrier assignments. I make comparison of the report to what shows in TACS. From that report, I can identify potential clocking errors, missing time, and wrong assignments. As a result, I can correct any timekeeping issues before the end of the night.
  • 9. As a (204B) at the Morningside Station, an incident occurred between two employees. I defused the situation by removing the individual that exhibited the most anger. A discussion with this individual occurred to access the root cause of the conflict. The other employee was provided same opportunity to share issues. An agreement was reached with both parties to prevent this from occurring again. I offered the employees the services of EAP to aid in dealing with other issues. As a result, these past adversaries can work together in unity with no further issues.
  • 10. As the senior PTF carrier for the Seymour Post Office, I was responsible for informing new hires of any changes concerning safety within the organization. I provided information via service talks and safety talks with the employees. I provided new carriers with safety rules and policies. I instructed new carriers on how to perform proper vehicle check. I observed a carrier who had no break lights. I informed the Carrier that this was a safety violation. I instructed the carrier to fill out a 4565 Vehicle Repair Tag and notify management of what was wrong in hopes of getting the vehicle fixed before going to the street. As a result, the vehicle was fixed prior to carrier leaving.

Applications

  • Application Date Status Job Posting
  • 09/05/2022 Not Selected SUPV CUSTOMER SERVICE SUPPORT 73065005 EAS - 17 WICHITA FALLS TXNC11042926
  • 04/02/2020 Not Selected SUPV CUSTOMER SERVICES 71582240 EAS - 17 WICHITA FALLS TX NC10412409
  • 01/29/2020 Not Selected SUPV CUSTOMER SERVICES 71582240 EAS - 17 WICHITA FALLS TX NC10392739
  • 10/18/2022 Not Selected SUPV CUSTOMER SERVICES 71041875 EAS - 17 WICHITA FALLS TX NC11114321
  • 09/24/2018 Not Selected SUPV CUSTOMER SERVICES 95831652 EAS - 17 WICHITA FALLS TX NC10228520
  • 08/08/2023 Not Selected SUPV CUSTOMER SERVICES 71032508 EAS - 17 WICHITA FALLS TX NC111444242
  • 01/07/2019 Withdrawn MGR DISTRIBUTION OPERATIONS 71015996 EAS - 19 MIDLAND TX NC10265111
  • 01/18/2019 Not Selected SUPV CUSTOMER SERVICES 71032508 EAS - 17 WICHITA FALLS TX NC10270015
  • 07/25/2023 Not Selected SUPV CUSTOMER SERVICE SUPPORT 73065005 EAS - 17 WICHITA FALLS TXNC11420193
  • 12/28/2021 Not Selected SUPV CUSTOMER SERVICES 71032508 EAS - 17 WICHITA FALLS TX NC10778951
  • 06/19/2024 Withdrawn SUPV CUSTOMER SERVICES 95831652 EAS - 17 WICHITA FALLS TX NC11752052
  • Draft SUPV CUSTOMER SERVICES 95490435 EAS - 17 ODESSA TX NC11760015
  • 01/06/2024 Not Selected SUPV CUSTOMER SVCS (RELIEF) 73599887 EAS - 17 WICHITA FALLS TXNC11602383
  • 11/21/2021 Not Selected SUPV CUSTOMER SERVICES 95831652 EAS - 17 WICHITA FALLS TX NC10741286
  • 04/14/2023 Not Selected SUPV CUSTOMER SERVICES EAS - 17 WICHITA FALLS TX NC11315555
  • Draft CUSTOMER RELATIONS SPEC (DISTRICT) EAS - 19 COPPELL TX NC11869825
  • 06/23/2024 Not Selected SUPV CUSTOMER SERVICES 95831652 EAS - 17 WICHITA FALLS TX NC11752052

Training

  • Start Date End Date Facilities Courses
  • 08/31/2022 08/31/2022 Material Know Your Roll in No Roll #1755
  • 08/30/2022 08/30/2022 Material Safety Talk #2090 Driving in Wet Weather
  • 08/30/2022 08/30/2022 Material Dog Bite Prevention #2046
  • 08/26/2022 08/26/2022 Material Heat Stress Prevention and You #2064
  • 08/18/2022 08/18/2022 Material Heat Related Illness and Medication #2074
  • 08/18/2022 08/18/2022 Material Heat Stress-Water Rest Shade #2073
  • 08/15/2022 08/15/2022 Material Heat Stress-Protect Yourself #2072
  • 08/02/2022 08/02/2022 Material Heat Related Illness Safety Talk #1763
  • 08/01/2022 08/01/2022 Matrial Heat Stress-Do's and don'ts #2075
  • 07/11/2022 07/11/2022 Material Bloodborne Pathogens-Custodial #130
  • 07/11/2022 07/11/2022 Material Bloodborne Pathogens (BBP) #1703
  • 07/11/2022 07/11/2022 Material Confined Space Safety Talk #129
  • 07/11/2022 07/11/2022 Material Emergency Action Plan #1701
  • 07/11/2022 07/11/2022 Material Powered Industrial Truck (PIT) Safety Talk #2050
  • 07/08/2022 07/08/2022 Material Prepare for Summer Heat Safety Talk #2063
  • 07/07/2020 07/07/2020 Material Heat Heat Heat July Safety Talk #1734
  • 07/05/2022 07/05/2022 Material Beat the Heat Stay Cool #2069
  • 06/30/2022 06/30/2022 Material Heat Stress #2085
  • 06/29/2020 06/29/2020 Material Heating Conservation Safety Talk #132
  • 06/28/2022 06/28/2022 Material Filtering Facepiece (FFP) Respirators #1698
  • 06/21/2022 06/21/2022 Material Hazard Communication (HAZCOM) #131
  • 05/26/2022 05/26/2022 Material Dangerous Goods Non-Acceptance Online Express
  • 05/26/2022 05/26/2022 Online Class Dangerous Goods Non-Acceptance Online
  • 05/22/2022 05/22/2022 Material Electrical Safety Awareness (Express)
  • 05/22/2022 05/22/2022 Material Temporary Covid-19 Vaccination Request SUT
  • 05/22/2022 05/22/2022 Material Face Coverings Policy Reminder
  • 05/22/2022 05/22/2022 Material Integrity Play-Carrier
  • 05/13/2022 05/13/2022 Material Lockout Safety #134
  • 05/13/2022 05/13/2022 Material Lead Safety #133
  • 05/13/2022 05/13/2022 Material Lead Safety Talk #133
  • 05/12/2022 05/12/2022 Material Powered Industrial Truck Operators #2097
  • 05/03/2022 05/03/2022 Material Blood Borne Pathogen (BBP) #128
  • 04/28/2022 04/28/2022 Material Risk of Rollaway Run Away #2058
  • 04/28/2022 04/28/2022 Material Preventing Roll Away Run Away Accidents #1748
  • 04/28/2022 04/28/2022 Material Five keys for Physical Security Safety #2003
  • 04/19/2022 04/19/2022 Material Housekeeping Tips for Slip Trip and Fall #2055
  • 04/14/2022 04/14/2022 Material Potential Causes of Vehicles Fires #1745
  • 04/06/2022 04/06/2022 online Class Notification Employee Antidiscrimination act
  • 04/06/2022 04/06/2022 Online Class Notification and Federal Employee Antidiscrimi
  • 03/15/2022 03/15/2022 Material Winter Weather Conditions #2040
  • 03/03/2022 03/03/2022 Online Class Heat Stress Recognition and Prevention
  • 02/19/2022 02/19/2022 Material Heat Illness Prevention Program (HIPP) #2068
  • 02/19/2022 02/19/2022 Material Covid-19 Face Covering Reminder Talk #2255
  • 02/04/2022 02/04/2022 Material Cold Stress Safety Talk #2165
  • 02/04/2022 02/04/2022 Material Working in Rainy Weather Driving and Walking
  • 02/04/2022 02/04/2022 Material Thin Warm dressing for cold Weather Safety #2043
  • 01/28/2022 01/28/2022 Material Required Winter/Inclement Weather Week 2
  • 01/28/2022 01/28/2022 Material Required Winter/Inclement Weather Week 1
  • 01/28/2022 01/28/2022 Material Saafety Talk #2038 Winter Walking
  • 07/20/2021 07/20/2021 Material Heat Stress-Drink Up Safety Talk #2071
  • 07/16/2021 07/16/2021 Material National Slip Trip and Fail Prevention
  • 07/01/2021 07/01/2021 Material Suspicious items in or near Mailboxes
  • 05/27/2021 05/27/2021 Material Defensive Driving Safety Talk #1684
  • 05/19/2021 05/19/2021 Material Covid-19 Face Covering and Mask Update #21007
  • 05/13/2021 05/13/2021 Material Emergency Federal Employee Leave #21006
  • 04/30/2021 04/30/2021 Material Motor Vehicle Safety Tips #2024
  • 04/30/2021 04/30/2021 Material Driving Distractions Safety Talk #2026
  • 04/23/2021 04/23/2021 Material Tornado Safety Talk #2176
  • 04/23/2021 04/23/2021 Material Proper use of Dog Repellant Talk #2184
  • 04/23/2021 04/23/2021 Material Emergency Contact Information #2111
  • 04/21/2021 04/21/2021 Material Employee Safety During Demonstration #2245
  • 04/13/2021 04/13/2021 Material Working in Rainy Weather Driving Safety # 2121
  • 03/10/2021 03/10/2021 Online FY21 Heat Illness Prevention Program
  • 03/10/2021 03/10/2021 Event FY21 Heat Stress Recognition and Prevention
  • 03/10/2021 03/10/2021 Material Heat Illness Prevention Program (HIPP) #2068
  • 02/25/2021 02/25/2021 Material repetitive MOTIONS and Awkward Postures #2018
  • 02/23/2021 02/23/2021 Material Think-warm Dressing for Cold Weather Safety #2068
  • 02/23/2021 02/23/2021 Material Tips For Winter Driving #2159
  • 02/23/2021 02/23/2021 Material Winter Waling Safety talk #2038
  • 02/05/2021 02/05/2021 Material Pushing instead of Pulling Safety Talk #2017
  • 02/05/2021 02/05/2021 Material Frostbite Safety Talk #2037
  • 01/21/2021 01/21/2021 Material Drowsy Driving Quiz Safety Talk #2005
  • 01/21/2021 01/21/2021 Material Don't Fall for Falling Leaves Saftey Talk #1675
  • 01/20/2021 01/20/2021 Material Suspicious Mail Safety Tal #21003
  • 01/20/2021 01/20/2021 Material What is Ergonomics Safety Talk #1706
  • 08/18/2020 08/18/2020 Online FY20 Dangerous Goods
  • 08/12/2020 08/12/2020 Online FY20 Dangerous Goods-Non-Acceptance Class
  • 07/14/2020 07/14/2020 Online FY20 Notification No Fear Act Express
  • 07/14/2020 07/14/2020 WBT FY20 Notification and Federal Employee
  • 05/04/2020 05/04/2020 WBT FY20 Heat Stress Recognition and Prevention (Expre
  • 05/04/2020 05/04/2020 Online Class FY20 Heat Stress Recognition and Prevention
  • 04/23/2020 04/23/2020 Material Emergency Response and Spill Control (Hazpower)
  • 01/20/2020 01/20/2020 Material Covid-19 When Will It Be My Turn Safety
  • 10/07/2014 10/07/2014 WBT OPS: Dangerous Goods & Export Compl Aware
  • 08/07/2018 08/07/2018 WBT Internal Service Performance Measurement
  • 07/20/2018 07/20/2018 WBT FY18 Dangerous Goods Non Accept
  • 07/18/2018 07/18/2018 WBT FY18 Danger Goods-Export Comp Non-Accept
  • 06/08/2018 06/07/2018 WBT FY18 HR: No Fear Act
  • 05/30/2018 05/30/2018 WBT SAF: SS: Heat stress Recognition and Prey
  • 05/12/2016 05/12/2016 WBT HR: No Fear Act FY2016
  • 10/07/2014 10/07/2014 Classroom ONE: orientation for New Employees-CLS
  • 10/07/2014 10/07/2014 WBT HR: The No Fear Act
  • 04/23/2021 2/02/0423 Material Postal Security Talk #21002
  • 02/11/2021 02/11/0202 Material Cold Stress Safety Talk #2159
  • 02/24/2022 Curriculum Required Winter/Inclement Weather Week 4

Languages

English

Timeline

Supervisor Customer Services

United States Postal Service
06.2018 - 07.2018

City Carrier Assistant

United States Postal Service
09.2014 - Current

Supervisor

Budweiser
12.2011 - 12.2014

High School Graduate - High School

Seymour High School

Associate Degree - Business Administration

Vernon Junior College

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LETICIA WILLIAMS