Lakeira Williams
Houston,TX
Summary
Very reliable offering proven success managing detailed routes and building rapport with postal customers. Sharply skilled handling delivery issues, record keeping and working rotating schedules. Superior track record of accurate and timely deliveries demonstrated through 4 years of industry performance.
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
City Carrier Assistant
USPS, United States Postal Service
06.2021 - Current
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Operated vehicles and equipment to transport packages and mail pieces.
- Explained mail regulations, policies or procedures to postal customers.
- Routed correspondence, products, or mail to correct destinations.
- Obtained written authorization to perform activities and release hazards materials.
- Distributed mail on foot to residences and businesses, delivering to approximately 400 customers per shift.
School Bus Driver
Bryan ISD
03.2019 - 03.2021
- Maintained Texas CDL driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
- Drove bus along assigned route, picking up students.
- Drafted and submitted reports detailing trips, fuel, mileage and hours.
Truck Driver
Johnson Trucking
03.2018 - 05.2020
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Customer Service Representative
Sutherland Global
02.2015 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
Marque Learning Center
05.2013
Skills
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Customer Account Management
- Microsoft Windows
- Adobe Systems Adobe Creative Cloud
- Call Transfers
- Microsoft Office
- Delivery Documentation
- CB Radio Communication
- State and Federal Regulations
- GPS Applications
- Resolving Shipping and Delivery Problems
- DOT Requirements
- Daily Vehicle Inspections
- GPS and Route Planning
Timeline
City Carrier Assistant
USPS, United States Postal Service
06.2021 - Current
School Bus Driver
Bryan ISD
03.2019 - 03.2021
Truck Driver
Johnson Trucking
03.2018 - 05.2020
Customer Service Representative
Sutherland Global
02.2015 - 12.2018
Marque Learning Center
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