Selah Njuguna
Takoma Park,MD
Summary
Dynamic professional with a proven track record at the United States Post Office, enhancing organizational growth through exceptional public relations and postal regulations knowledge. Expert in leveraging technology to streamline mail delivery processes, demonstrating leadership at Starbucks by optimizing team efficiency and customer satisfaction. Skilled in maintaining confidentiality and effective communication, contributing to a safe and productive work environment.
Overview
7
7
years of professional experience
Work History
City Carrier Assistant
United States Post Office
Takoma Park, MD
07.2024 - Current
- Used portable devices to maintain system records by scanning items delivered to homes and businesses
- Engaged customers with pleasant demeanor and offered to help with mail-related issues
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Planned and cased mail in sequence of delivery for designated route
- Operated vehicles and equipment to transport packages and mail pieces
- Directly interacted with customers to deliver mail, packages, and ordered goods
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies
Supervisor
Starbucks
Silver Spring, MD
10.2023 - 06.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Educated staff on organizational mission and goals to help employees achieve success
- Devised and implemented processes and procedures to streamline operations
Supervisor, Barista and Cafe Server
Starbucks
Riverdale, MD
08.2021 - 11.2023
- Make customers feel welcome as they come in
- Took customers drink and food orders over POS and prepared them quickly and efficiently
- Ensured a clean and professional bar and cafe area at all times
- Prompted food and drink order for delivery
- Maintained a fully stocked bar for effective peak hours
- Washed dishes and tools needed to protect customers from bacteria associated with foodborne diseases
Barista / Cafe Server
Starbucks
Atascadero, CA
08.2020 - 07.2021
- Make customers feel welcome as they come in
- Took customers drink and food orders over POS and prepared them quickly and efficiently
- Ensured a clean and professional bar and cafe area at all times
- Prompted food and drink order for delivery
- Maintained a fully stocked bar for effective peak hours
- Washed dishes and tools needed to protect customers from bacteria associated with foodborne diseases
Host/busser/Food Expeditor
Roscoes Pizzeria
Takoma Park, MD
07.2019 - 08.2020
- Greeted guests walking in the door and evaluated guests' needs
- Provided an elevated guest experience to generate a loyal clientele
- Organized reservations and walk-in parties to ensure guest satisfaction
- Maintained constant communication between management and all other employees to provide smooth operations in a high volume environment
- Delivered a highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase an enjoyable atmosphere
- Cleared dishes after guests departed and took tableware to washing station
- Sanitized each table area to prepare for next guests
- Monitored guests area and responded to requests or cleaning needs promptly
- Assisted servers with regular and large-parties
- Completed end-of-shift cleaning duties to maximize dining area cleanliness
- Assisted in transition of operations from full service to fast-paced functioning carryout system during Covid-19 pandemic
Supervisor/ Gelato Server/ Barista
Dolci Gelati
Takoma Park, MD
03.2018 - 08.2020
- Provided many forms of customer service
- Utilized POS systems to perform financial transactions
- Maintained store cleanliness and appearance
- Assisted in food preparation and storage
- Helped train new employees in using equipment, daily operations and company policies
- Maintained a clean work environment; performed closing and opening duties
- Promoted the brand and offered positive customer service
- Explained local ingredient sources, the importance of sustainability, and product nutritional information with a focus on gluten-free and dairy-free foods
- Took inventory of and placed orders maintaining a functional stock of supplies
- Prepared food for cleaned workstations keeping a clean and sanitary environment
- Trained and supervised employees on all levels of operations within
- Handled sales and customer interactions
- Helped create and maintain a safe working environment during the Covid-19 pandemic
Education
High School -
Montgomery Blair High School
01.2020
Skills
- Postal regulations knowledge
- Mail collection
- Mail delivery
- Organizational abilities
- Experienced with Software Applications
- Maintaining confidentiality
- Effective communication
- Public relations
- Safe driving techniques
- Production management
- Inventory control and record-keeping
Timeline
City Carrier Assistant
United States Post Office
07.2024 - Current
Supervisor
Starbucks
10.2023 - 06.2024
Supervisor, Barista and Cafe Server
Starbucks
08.2021 - 11.2023
Barista / Cafe Server
Starbucks
08.2020 - 07.2021
Host/busser/Food Expeditor
Roscoes Pizzeria
07.2019 - 08.2020
Supervisor/ Gelato Server/ Barista
Dolci Gelati
03.2018 - 08.2020
High School -
Montgomery Blair High School
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