Demea Johnson
1415 E 65th St,IL
Summary
Knowledgeable and dedicated customer service professional with clerical experience. Specialize in quality customer service.
Overview
5
5
years of professional experience
Work History
City Carrier Assistant
United States Post Office
Chicago, IL
01.2021 - 09.2024
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Planned and cased mail in sequence of delivery for designated route.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
- Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Security Officer
Titan Security
Northbrook, IL
02.2020 - 12.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
High School Diploma -
Thornridge Highschool
Dolton, IL06.2020
Skills
- Issue Reporting
- Relationships and rapport
- Vehicle maintenance knowledge
- End-Of-Run Report (EOR)
- Truck loading
- Microsoft Windows
- Incident Reporting
- Strong Work Ethic
- Professional relationships
- Quick Decision Making
- Reliability and punctuality
- Effective Communication
- Maintaining confidentiality
- Efficient Route Planning
- Organizational abilities
- Stress Tolerance
- Professional Appearance
- Time and Attendance Systems
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Complaint Handling
- Complaint resolution
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Appointment Scheduling
- Documentation
- Administrative Support
- Microsoft PowerPoint
- Data Collection
- Time Management
- Listening Skills
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
- Oral and writing communication
- File Organization
Timeline
City Carrier Assistant
United States Post Office
01.2021 - 09.2024
Security Officer
Titan Security
02.2020 - 12.2020
High School Diploma -
Thornridge Highschool