AMANDA MERKEL
South Lake Tahoe
Summary
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
City Carrier Assistant
USPS
Rancho Santa Margarita
03.2026 - 05.2026
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Sorted and delivered mail to designated routes efficiently.
- Prepared mail in sequence of delivery for optimal productivity.
- Managed package tracking and ensured timely delivery updates.
- Collaborated with team members to optimize delivery schedules.
- Assisted customers with inquiries and provided accurate information.
- Followed safety protocols during all delivery operations consistently.
- Organized mail within sorting facilities for streamlined processing.
Managing Partner/Bookkeeping
Bravo Arts Creative Studio
South Lake Tahoe
01.2024 - 01.2026
- QuickBooks, Excel spreadsheets, Accounting software used to operate the business.
- Material procurement, order processing, accounts receivables, accounts payable, distribution and packaging, account inquisition & follow up.
- Revenue responsibilities, sales, annual growth profits above 18%.
Associate Administrative Assistant
PepsiCo
Reno
08.2022 - 01.2024
- Responsibilities are to oversee the daily finances involved within the company.
- The drivers’ deliveries, customers' accounts, distribution costs, and charges.
- Accounting for free goods, donations, and vending finances.
- Receive, balance, and review, all accounts receivable.
- To count, record, and document, the daily amounts to be cashiered.
- Upload them to the system.
- Verify invoices are obtained and match PepsiCo’s price field and quantities distributed.
- Account for variances within the goods supplied.
- Using Excel spreadsheets maintain an accurate accounting of all numerical data.
- Deposits, refunds, and credits.
- Each account must be documented and housed in the proper location for easy audit retrieval.
- If an account is over, or short, process the next action through a thorough understanding of company policy, and its correct course of action.
- Daily documentation of deposits and bank statements is recorded and reviewed to ensure an accurate representation of each credit entry, and debit.
- Continual communication with account holders, field representatives, drivers, and supervisors is a must.
- Keep records, and maintain an organized file system.
- Schedule regular pickups of past settlement reports, daily deposit scans, and shred services.
- To ensure classified documentation is kept safe and orderly.
- This serves as an easy retrieval system should documents need to be obtained due to a discrepancy, overage, or acquisition from another department or customer.
- Company supplied cell phones and tablets are ordered, distributed, documented, and maintained by the position.
- Using Microsoft applications, namely Excel, to keep up to date employee phone lists, and product details.
- This will aid in prioritized ordering, and vendor communication.
- Bank deposits.
- Companywide event organizer.
Driver’s License Assessment Team
State of Nevada Department of Motor Vehicles
Carson City
12.2021 - 08.2022
- The DLAT division is responsible for the entire state’s revocations, reissuance and suspensions, of driver’s licenses.
- As an employee of the division responsibilities include; customer service, medical evaluation of physical assessments done by a practitioner, data input, insurance verification, knowledge of law pertaining to suspended licensure, IID installation protocol and duration.
- Failure to adhere, comply, or appear before a court and its rulings.
- Understanding Child and Family law findings and enforcement.
- DUI revocations.
- Identity verification.
- Personal and confidential information is to be displayed, interpreted, and maintained with the utmost integrity, and to follow proper procedure.
- This is a highly detailed position.
- While work is assigned by, and overseen by a supervisor, the majority of the job is self-guided and productivity driven.
- Extremely fast-paced and task-oriented.
- Requires sound decision-making, and attention to detail is a must.
- You must multi-task as well as be efficient.
Motor Vehicle Representative/ Field office
State of California Department of Motor Vehicles
S. Lake Tahoe
02.2021 - 12.2021
- Provide superior customer service, data entry, technical and written assistance pertaining to the licensing and registration needs of customers.
- Issue ID (identification) cards, issue registration stickers, registration cards, and license plates.
- Commercial driver’s license, real ID, and motorcycle endorsements.
- Personal and confidential document review.
- Fraud detection and avoidance.
- Administration of vision, written and computerized DL (driver’s license) tests.
- Title transfer within and out of the state of California pertaining to automobiles, trailers, vessels and commercial vehicles.
- Trained in VIN (vehicle identification verification).
- Conduct business related to manufacture, transport, sale and disposal of vehicles.
- Process various transactions within the set guidelines of code and law in a timely yet accurate delivery.
- Electronic database retrieval and navigation.
- Comprehension of employee transaction manuals, policies, and procedures.
- Processing and identifying forms.
- Advise customers on requirements and processing of transactions as well as drivers’ safety.
Boat Manager & Bar Manager
Safari Rose/ Woodwind Sailing Cruises
S. Lake Tahoe
11.2017 - 03.2020
- Supervised a small rotating staff and maintained their schedules.
- Continuously oversaw the upkeep of a vintage yacht to ensure the safety and cleanliness for our guests.
- To ensure every guest gets the most out of their experience insuring exceptional customer service can achieve a return visit.
- Collect fees owed for service, and give an itemized explanation of fees.
- This is to ensure accounts are never delinquent at the time of departure, or event.
- Billing for supplies, and charters Invoices received, accepted or denied, and payments were issued.
- The management team needs to possess a character of adaptability, quick thinking, perspicacious, and have sound decision-making adeptness; as conditions on the boat frequently shift.
- In addition to being the boat manager, I was the bar manager.
- Duties included bartending, giving extraordinary customer service, upselling, inventory, and ordering.
- You’re also required to be a deck hand, (line handling, tying off the boat, assisting the captain, assisting the first mate, maintaining the boat).
- Employee training, leadership.
- Coast Guard certified and inspected annually.
- Food prep and safe handling, menu development, heavy lifting.
- Private events, weddings, customer relations.
- The job requires contact with our passengers and is heavily influenced by tourism.
- Building relationships and keeping the patrons the center focus is Paramount.
- Decision making, quick thinking, and the ability to work independently are vital.
- Leading the team, being part of the team, all starts with leading a good example.
Bartender
Whiskey Dicks
South Lake Tahoe
05.2016 - 07.2017
- To have full knowledge of inventory and specialty cocktails.
- To understand California state laws and to correctly pour.
- Inventory, ordering, stocking, deep cleaning, building relationships with vendors, customer service, cashier, money handling.
- Big gig/high-volume bartending.
- Fast-paced environment requiring accuracy and quick thinking.
- Customer relations, defusing problem situations and patrons.
Bartender
Providence Bar and Grill
Oakley
03.2016 - 06.2016
- To tend bar and have full knowledge of the menu as well as specialty cocktails.
- Make ticketed drinks as they come in from the restaurant.
- Customer service, cashier, special event bartending, waitress, food prep.
- Maintain a steady flow throughout the bar area, so patrons were not waiting long and received their orders in a timely fashion.
Camp Manager / Gymnastics instructor / Dance Teacher
Black Diamond Gymnastics
Brentwood
01.2015 - 03.2016
- To teach kids gymnastics according to their skill set safely and effectively while still making it fun.
- To promote and run summer camps and structure activities.
- To organize dance routines and execute them on performance day.
- To stay up to date on safety guidelines and procedures and make sure my staff was abiding by such said guidelines.
- Staying up to date on training and certifications.
- You had to possess the ability to be self-motivated and task oriented without the assistance of a supervisor, and yield results.
- All class obstacle courses routines, class structure, stretching, training, progress reports and advancement were handled by me.
- Parent support, information, explanation and safety forms were explained and delivered exclusively under my direction.
Bartender
Red Caboose Bar and Restaurant
Antioch
11.2014 - 03.2016
- Managed high volume bar operations during peak hours.
- Developed relationships with customers, ensured menu knowledge, and efficiently multitasked during peak hours.
- Controlled crowd, verified patrons' legal drinking age, prevented overconsumption, maintained stock and cleanliness, processed transactions, provided exceptional customer service.
- Operated busy bar independently to ensure customer satisfaction.
Education
Bachelor of Arts - Sustainable Business Management, Renewable Energy
Unity Environmental University
New Gloucester, ME 08.2024 - 06.2026
Associate of Arts - Psychology
LTCC
South Lake Tahoe, CA 01.2016 - 06.2018
Associate of Arts - Social and Behavior Sciences
Santa Rosa Junior College
Santa Rosa, CA 01.2006 - 06.2008
Skills
- MANAGEMENT
- CUSTOMER SERVICE
- Customer interaction
- Financial management
- Record keeping
- Clerical support
- Customer greeting
- DATA ENTRY
- EXCEL
- MICROSOFT
- SUCCESS FACTORS
- Route planning
- Document organization
- ORGANIZING
- DETAIL ORIENTED
- TASK DRIVEN
- PROFESSIONAL
- TEAM PLAYER
- RESPONSIBLE
- Professional
- Analytical
- Multitasking
- TEAM LEADERSHIP
- PROBLEM SOLVING
- COMMUNICATION
- TIME MANAGEMENT
- Package tracking
- Delivery preparation
- Parcel preparation
- EMPATHY
- Social skills
- SELF MOTIVATED
- Ethics
- INDEPENDENT
- ACTIVE LISTENER
- Budget tracking
- Information logging
- Customer service
- Team coordination
- Microsoft Excel
- Inventory management
- Clear communication
- Stress tolerance
- Strong work ethic
- Organizational growth
- Microsoft windows
- Issue reporting
- Vehicle maintenance
- Confidentiality maintenance
- Supplies delivery
- Incident reporting
- Quick decision making
- Weather awareness
- Relationships and rapport
- Schedule management
- Community engagement
- Fee management
- Data interpretation
- Budget understanding
- Issue resolution
- Route optimization
- Positive and professional
- Conflict mediation
- Delivery logistics
- Adaptive solutions
- Return processing
- Multi-tasking
- Customer courtesy
- Service upselling
- Diversity sensitivity
- Transaction processing
- Collaborative spirit
- Calm communication
- Delivery reports
- Issue resolution
- Transaction handling
- Order processing
- Clerical support
- Record preparation
- Product sales
- Research
- Community relations
- Record updating
- Information gathering
- Data organization
- Delivery execution
- Customer service
- Critical thinking
- Rapport development
Volunteer Experience
- First Family Church, Lead donations volunteer for Whole Foods donations, Facilitated the relationship needed for long term food donation.
- DETACUDE, Fundraiser, Created a shirt company to raise awareness of undereducated adults in urban areas.
- Learning to Hope in Haiti, Volunteer, Mission trip to Haiti to help orphans and open a public school.
- PepsiCo Donation Delivery, Volunteer, Used private vehicle to disperse surplus Pepsi products to non-profits.
Timeline
City Carrier Assistant
USPS
03.2026 - 05.2026
Bachelor of Arts - Sustainable Business Management, Renewable Energy
Unity Environmental University
08.2024 - 06.2026
Managing Partner/Bookkeeping
Bravo Arts Creative Studio
01.2024 - 01.2026
Associate Administrative Assistant
PepsiCo
08.2022 - 01.2024
Driver’s License Assessment Team
State of Nevada Department of Motor Vehicles
12.2021 - 08.2022
Motor Vehicle Representative/ Field office
State of California Department of Motor Vehicles
02.2021 - 12.2021
Boat Manager & Bar Manager
Safari Rose/ Woodwind Sailing Cruises
11.2017 - 03.2020
Bartender
Whiskey Dicks
05.2016 - 07.2017
Bartender
Providence Bar and Grill
03.2016 - 06.2016
Associate of Arts - Psychology
LTCC
01.2016 - 06.2018
Camp Manager / Gymnastics instructor / Dance Teacher
Black Diamond Gymnastics
01.2015 - 03.2016
Bartender
Red Caboose Bar and Restaurant
11.2014 - 03.2016
Associate of Arts - Social and Behavior Sciences
Santa Rosa Junior College
01.2006 - 06.2008