Shaquanda Heller
Columbus,MS
Summary
Dependable and results-driven professional with over 10 years of experience in manufacturing, customer service, retail management, financial services, and mail operations. Proven ability to exceed productivity goals, provide exceptional customer service, maintain quality standards, and work effectively in fast-paced environments. Strong team player with excellent communication, problem-solving, and organizational skills.
Overview
12
12
years of professional experience
Work History
City Carrier Assistant
United States Post Office
01.2024 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
Customer Service Representative Manager
Moneyman Anytime Cash Solutions
03.2023 - 01.2024
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Negotiated loan terms and conditions with customers to secure best deal.
Sales Associate Cake Decorator Supervisor
Walmart
01.2016 - 03.2023
- Packed and unpacked items to be stocked on shelves in stockrooms and sales floors.
- Unloaded incoming trucks by working closely with team members to process shipments.
- Supported team productivity by maintaining clean and organized stockroom.
- Operated warehouse equipment, pallet jacks to move loads.
- Lifted, pushed, and pulled up to 50 pounds or more regularly.
- Managed multiple tasks simultaneously while meeting deadlines.
- Follow up with associates
- Make sure every customer is being acknowledged and satisfied
- Order supplies and chemicals for the departments
- Uphold professional etiquette and courteous tone when communicating with customers
- Resolve any discrepancies with orders
- Ensure orders are being processed in a timely fashion
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
Production Team Member
Mercedes Benz Plant
Vance, Alabama
03.2014 - 01.2016
- Worked in a fast-paced automotive manufacturing environment assembling Mercedes-Benz vehicles while consistently meeting daily production goals.
- Followed standardized work instructions, safety procedures, and quality control guidelines to ensure vehicles met company specifications.
- Performed inspections on vehicle components to identify and correct quality concerns before final assembly.
- Operated production equipment and hand tools safely and efficiently.
- Assisted multiple departments to maintain continuous production flow and minimize downtime.
- Maintained a clean, organized, and safety-focused work environment.
- Collaborated with team members and supervisors to improve efficiency and productivity.
- Demonstrated reliability through excellent attendance, flexibility, and a strong work ethic.
Education
High School Diploma -
Columbus High School
Columbus, MSSkills
- Customer Service
- Management
- Flexibility
- Team Player
- Assembly Line Operations
- Microsoft Office (Word, Excel
- PowerPoint, and Outlook)
- Data Entry and 10-Key
- Multitasking
- Prioritizing
- Scheduling
Timeline
City Carrier Assistant
United States Post Office
01.2024 - Current
Customer Service Representative Manager
Moneyman Anytime Cash Solutions
03.2023 - 01.2024
Sales Associate Cake Decorator Supervisor
Walmart
01.2016 - 03.2023
Production Team Member
Mercedes Benz Plant
03.2014 - 01.2016
High School Diploma -
Columbus High School