Jazmine Phillips
Longview,USA
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
City Carrier Assistant
USPS (United States Postal Service)
Longview, TX
07.2023 - Current
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Operated various postal equipment and tools to streamline delivery processes.
- Maintained accurate records of deliveries and pickups, improving tracking efficiency.
- Assisted customers with inquiries, enhancing overall customer service experience.
- Collaborated with team members to optimize route planning and reduce delays.
- Implemented process improvements that increased delivery productivity across multiple routes.
- Ensured compliance with postal regulations, contributing to safe and effective operations.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
Air handler/assembler
Aaon Coil
Longview, TX
01.2023 - 06.2023
- Assemble HVAC units
- Operated and maintained air handling units to ensure optimal indoor air quality.
- Monitored system performance, diagnosing and resolving mechanical issues promptly.
- Collaborated with team to conduct preventive maintenance on HVAC equipment.
Warehouse Support
Diligent Delivery Systems
Tyler, TX
07.2022 - 12.2022
- Supported smooth facility operations by coordinating with warehouse staff on loading/unloading procedures and inventory management.
- Supported continuous improvement efforts by participating in warehouse process analyses and recommending changes as needed.
- Contributed to mission success by providing linguistic support in a variety of operational environments.
Darkroom Technician
Century Inspection
Longview, TX
07.2019 - 07.2020
- Operated and maintained darkroom equipment to ensure high-quality film processing.
- Developed and implemented efficient workflows for film development and printing.
- Oversaw inventory management of chemicals and supplies, ensuring compliance with safety standards.
- Monitored processing quality, making adjustments to improve print accuracy and consistency.
- Collaborated with team members to streamline processes, reducing turnaround time for projects.
- Conducted regular maintenance checks on equipment to minimize downtime and enhance performance.
- Consistently met deadlines for client orders while maintaining high-quality standards in finished prints.
Tool Room Attendant
Trinity Industries
Longview, TX
01.2019 - 06.2019
- Operated and maintained various hand tools and machinery for efficient tool room operations.
- Ensured timely inventory management of tools, maintaining optimal stock levels for production needs.
- Implemented safety protocols to maintain a secure working environment and minimize accidents.
- Streamlined workflow processes to enhance productivity in tool distribution and retrieval systems.
Customer service representative
Convergys
12.2017 - 12.2018
- Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Collaborated with cross-functional teams to streamline issue resolution and enhance customer experience.
- Implemented quality assurance measures that increased accuracy in order processing and complaint handling.
- Led initiatives to reduce call response times, enhancing overall service efficiency and client satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Order Filler/Picker
Sysco
Longview, TX
05.2017 - 12.2017
- Inspect trucks for cleanliness and ensure that trucks are pre-cooled.
- Read computer generated worksheet that describes details about the load that is being worked. (i.e. number of cases, space requirements, special instructions, etc.)
- Load pallets of product in the proper sequence, stack off and/or reconfigure cases on pallets to fit into truck to maximize driver efficiency.
- Communicate equipment, facility, sanitation or load issues to supervisor.
- Track number of pallets loaded onto trucks.
- Follow load map to load truck ensuring the weight of the product is distributed properly.
- Ensure that runners or out of stocks are added to the appropriate pallets prior to loading onto the outbound truck.
- Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures as described in the European Imports - Sysco Food Safety
- Operated warehouse equipment to efficiently fill customer orders.
- Maintained accurate inventory levels through regular stock checks and system updates.
Order Selector
Neiman Marcus
Longview, TX
02.2016 - 03.2017
- Collaborated effectively within cross-functional teams to enhance operational efficiency.
- Optimized warehouse operations through comprehensive utilization of RF scanner user interface and handwritten logs.
- Mastered departmental processes relevant to assigned area of responsibility.
- Facilitated communication of vendor and processing issues to supervisor, manager, coordinator, or lead.
- Facilitated collaboration with associates on joint assignments.
- Adapted work schedule to accommodate overtime requirements based on business needs.
- Verify accuracy of document and record discrepancies.
- Flex as needed to other job assignments directed by management team.
- Adhere to NM Safety standards.
- Ability to work across multiple departments.
- Requires a high attention to detail, strong organizational skills and ability to multitask.
- Ability to work independently.
- Proficient with PC applications such as Excel/Word/PowerPoint/Lotus Notes.
- Excellent communication skills, verbal and written.
Cashier and Sales Associate
Target
Fort Worth, TX
03.2014 - 05.2015
- Executed transaction processing through POS systems, ensuring accuracy and efficiency at checkout.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintain cleanliness and organization of checkout areas to enhance customer experience.
- Collaborate with team members to manage high-volume sales periods effectively during peak hours.
- Implement loss prevention strategies, minimizing discrepancies during cash handling processes.
- Assist in inventory management by restocking merchandise and monitoring product availability.
- Support promotional initiatives by accurately processing transactions for sales events and discounts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - A.arts
Tarrant county college
Fort Worth, TXA.arts -
kilgore college
Kilgore, TX01.2013
High School Diploma -
longview high school
Longview, TX05.2012
Skills
- Customer Service
- Call Center
- Customer Support
- General Labor
- Picker Packer
- Order Puller
- Warehouse Associate
- Forklift
- Shipping Receiving
- Unloading
- Loading
- Order Selector
- Pallet Jack
- Picking Packing
- Selector
- Batch
- Data Entry (1 year)
- Warehouse experience
- RF Scanner
- Communication skills
- Security
- Conflict management
- Load & unload
- Customer service
- Cash handling
- Driving
- HVAC
- Assembly
- Custodial experience
- Cleaning
- Marketing
- CRM software
- Customer support
- Help desk
- Sales
- GPS
- Dispatching
- Microsoft Excel
- Phone etiquette
- Computer skills
- Microsoft Word
- Data entry
- Organizational skills
- Quality control
Certification
- Driver's License
- March 2021 to January 2030
Assessments
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Full results: Proficient
Timeline
City Carrier Assistant
USPS (United States Postal Service)
07.2023 - Current
Air handler/assembler
Aaon Coil
01.2023 - 06.2023
Warehouse Support
Diligent Delivery Systems
07.2022 - 12.2022
Darkroom Technician
Century Inspection
07.2019 - 07.2020
Tool Room Attendant
Trinity Industries
01.2019 - 06.2019
Customer service representative
Convergys
12.2017 - 12.2018
Order Filler/Picker
Sysco
05.2017 - 12.2017
Order Selector
Neiman Marcus
02.2016 - 03.2017
Cashier and Sales Associate
Target
03.2014 - 05.2015
No Degree - A.arts
Tarrant county college
A.arts -
kilgore college
High School Diploma -
longview high school