Charmin Flemons

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Schedule appointments
• take physician notes/ messages

• Built constructive customer relationships to improve loyalty and recommendations.
• Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
• Identified changing customer needs and adapted service strategies to meet them.
• Evaluated current customer retention strategies and recommended improvements.
• Welcome members to plan Assist with finding providers Process grievance Provide benefit information Change pcp Answer questions regarding Medicare Great customer service outbound line

• Assisted clients with completion of applications and paperwork.
• Communicated with people from various cultures and backgrounds on application process.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Provide claim status
• send claims back for review
• assist patient with medicaid inquires

Taking inbound calls
Answering customers questions
Providing great customer service
Enrolling clients in health plans
Changing clients health plan
Going over managed care plan