Tasfia Hassan
Memphis,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and very tech savvy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Limu Trade Inc.
Memphis, TN
02.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Sales Associate
Claire's
Memphis, TN
02.2018 - 02.2020
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Recommended accessories and complementary purchases to boost revenue.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Computer Engineering
University of Memphis
Memphis, TN05.2023
Skills
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Customer Data Confidentiality
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Coding with Python, C, SQL
- Efficient Data Entry
- Advanced Excel Spreadsheet Functions
Timeline
Customer Service Representative
Limu Trade Inc.
02.2020 - Current
Sales Associate
Claire's
02.2018 - 02.2020
Bachelor of Science - Computer Engineering
University of Memphis