MIYA Williams
Myrtle Beach,SC
Summary
Healthcare professional ready to bring comprehensive training and hands-on experience to role. Proven ability to support medical teams in delivering high-quality patient care and maintaining clinical standards. Known for collaborative spirit and adaptability in dynamic environments, leveraging strong organizational and interpersonal skills.
Attentive and focused healthcare professional offering hours of hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration, and health education.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MaritzCX
07.2017 - 09.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Tier 1 Technical Support Representative
Teleperformance
01.2019 - 06.2020
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Performed daily maintenance of computer systems to keep network processes fluid.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Conferred with staff, users and management to establish requirements for new systems or modifications.
- Maintained positive working relationship with fellow staff and management.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
Customer Service Representative
Liveops
09.2020 - 03.2023
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Forwarded calls to management if outstanding issue required immediate resolution.
- Monitored queues and email inboxes to respond to consumers via multiple media formats.
- Completed paperwork within established guidelines to document consumer requests.
- Attended educational seminars and conferences to develop expertise and improve performance.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
- Tracked programs and provided services to improve consumer retention.
- Maintained accurate records of incoming calls in internal database.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Hemingway High School
Associate Degree In Nursing - Nursing
Galen College of Nursing
Myrtle Beach, SC12.2024
Skills
- Report Creation
- Report Generation
- Credit Card Payment Processing
- Customer Account Management
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Customer Service
- Schedule Mastery
- Inbound and Outbound Calling
- System Implementation
- Membership Renewals
- Account Management
- Call Center Operations
- Attention to Detail
- Microsoft Certification
- Microsoft Windows and Office
- Training Materials Development
- Issue and Resolution Tracking
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint resolution
- Complaint handling
- Conflict resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Team development
- Documentation
- Data collection
- De-escalation techniques
- Building rapport
- Recordkeeping strengths
Education and Training
Certifications
- Basic Life Support (BLS), American Heart Association
- Infection Control & PPE Competency
Timeline
Customer Service Representative
Liveops
09.2020 - 03.2023
Tier 1 Technical Support Representative
Teleperformance
01.2019 - 06.2020
Customer Service Representative
MaritzCX
07.2017 - 09.2017
High School Diploma -
Hemingway High School
Associate Degree In Nursing - Nursing
Galen College of Nursing