Charmin Slaughter
Las Vegas,NV
Summary
Welcoming Night Auditor with 20+ years of experience in customer service and financial reconciliation. Skilled at completing customer service, over seeing employees, team management, ect tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Guard
Securitas Security Services USA
03.2018 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Hotel Night Auditor
Hilton Garden Inn Hotel
03.2019 - 09.2023
- Performed nightly updates to room charges and rates.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Hotel Night Auditor
East Bay Inn
01.2010 - 03.2017
- Performed nightly updates to room charges and rates.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Hotel Night Auditor
Hyatt Regency Savannah
02.2008 - 06.2010
- Performed nightly updates to room charges and rates.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Trained new staff members in customer service techniques and hotel operations.
Education
Certificate - Medical Assisting
Everest
Southfield, MI06.1999
Skills
- Safety and Security
- Drive Vehicles
- Guest Services Assistance
- Monitoring
- Superb Surveillance Skills
- Incident Reporting
- Property Patrol
- Report Preparation
- Safety and Security Procedures
- Managing Reception
- Accounting Processes
- Resolving Issues
- Office Supervision
- Finance
- Credit Card Transaction Processing
- Guest Ledger
- Calculator Usage
- Guest Services
- Bookkeeping
- Verbal and Written Communication
Certification
- First Aid/CPR Certified
Timeline
Hotel Night Auditor
Hilton Garden Inn Hotel
03.2019 - 09.2023
Security Guard
Securitas Security Services USA
03.2018 - Current
Hotel Night Auditor
East Bay Inn
01.2010 - 03.2017
Hotel Night Auditor
Hyatt Regency Savannah
02.2008 - 06.2010
Certificate - Medical Assisting
Everest
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