Charmine Velez
Flushing,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Behavioral Health Care Coordinator - Intern /Per Diem
Transitional Services For New York Inc
09.2023 - Current
- Maintained strict confidentiality in accordance with HIPAA and ethical guidelines, fostering trust between patients and care coordinator.
- Reduced hospital readmission rates by providing thorough discharge planning and follow-up care coordination.
- Enhanced patient outcomes by developing and implementing comprehensive behavioral health care plans.
- Participated in ongoing professional development activities to remain current on best practices in behavioral health care coordination.
- Maintained accurate records of patient interactions, assessments, and interventions for quality improvement purposes.
- Assisted patients in identifying personal strengths that could be leveraged in treatment planning efforts toward better outcomes.
- Advocated for patients'' needs within the healthcare system, ensuring access to appropriate services and supports.
- Utilized Epic Care Systems and Foothold Care Management to document patient information, progress notes, and treatment plans.
Mentor
Queensborough Community College - CSTEP CLUB
02.2022 - 01.2024
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
Receptionist
Prestige Dental Care
01.2014 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Accurately verified insurance eligibility for each patient visit to prevent treatment delays due to coverage issues.
Education
Bachelor of Social Work - Social Work
Hunter College of The City University of New York
New York, NY05.2025
Associate of Arts - Liberal Arts And Sciences
Queensborough Community College of The City University of New York
Bayside, NY01.2023
Skills
- Quality Control and Improvement
- Epic Systems
- RMA
- Multicultural Sensitivity
- Family Dynamics Understanding
- Mental Health Assessment
- Suicide Prevention
- Client coping mechanisms
- Medication Management
- Motivational Interviewing
- Case Management
- Training and mentoring
- HIPAA Guidelines
- Case Documentation
- Care Planning
Languages
Tagalog
Native or Bilingual
Timeline
Behavioral Health Care Coordinator - Intern /Per Diem
Transitional Services For New York Inc
09.2023 - Current
Mentor
Queensborough Community College - CSTEP CLUB
02.2022 - 01.2024
Receptionist
Prestige Dental Care
01.2014 - 01.2016
Bachelor of Social Work - Social Work
Hunter College of The City University of New York
Associate of Arts - Liberal Arts And Sciences
Queensborough Community College of The City University of New York
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