Charmyne George
Palm Springs,CA
Overview
12
12
years of professional experience
Work History
Fraud and Dispute Intake
US Bank
02.2023 - Current
- Filed fraud claims and provided information on existing fraud and dispute claims inbound call center average 50+ calls.
- Helped customers to prevent financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit cards and requesting new accounts.
Customer Service Representative
AETNA CVS
10.2022 - 01.2023
- Answered 30+ calls for claims, providers and benefit concerns for medicare part D programs.
- Worked on Gps, Rumba, SFE, claims, and prescription concerns.
Sr. Loan Processor
Owning Mortgage
07.2020 - 04.2021
- Structured loan packages by analyzing credit reports, income and asset documents handled 30+ loans.
- Processed for FHA /VA/ and Conventional loans
Sr Loan Processor
New American Funding
09.2019 - 07.2020
- Prepared loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Handled pipeline of 50+ customers processed loans for FHA/VA and Conventional loans worked with encompass, DU underwriting
Sr Loan Processor
Mr. Cooper
04.2012 - 03.2019
- Processed 50+ loans for FHA / VA & Conventional programs.
- Verified borrowers' income, credit reports, verified employment, prepared loan documents set up signings with notaries.
Education
High School Diploma -
Reno Nevada High School
Reno, NVSkills
- Decision Making
- Follow-Up Skills
- Time Management
- Microsoft Office
- Processing
- Organizational Skills
- Multitasking Abilities
Timeline
Fraud and Dispute Intake
US Bank
02.2023 - Current
Customer Service Representative
AETNA CVS
10.2022 - 01.2023
Sr. Loan Processor
Owning Mortgage
07.2020 - 04.2021
Sr Loan Processor
New American Funding
09.2019 - 07.2020
Sr Loan Processor
Mr. Cooper
04.2012 - 03.2019
High School Diploma -
Reno Nevada High School
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