ELIZABETH MEZA
Henderson
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
FRAUD AND DISPUTES INTAKE
U.S. Bank
08.2023 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Produced detailed reports of fraud investigations
DIGITAL BANKING SPECIALIST
U.S. Bank
03.2021 - 07.2023
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
CLIENT RELATIONSHIP BANKER
U.S. Bank
04.2018 - 02.2021
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
Education
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
North Las Vegas, NV06.2009
Skills
- Fraud Detection
- Time Management
- Critical Thinking
- Conflict Resolution
- Decision Making
- Attention to Detail
- Regulatory Compliance
- Problem Solving
- Ethical Conduct
- Continuous Improvement
- Anti-Money Laundering
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
FRAUD AND DISPUTES INTAKE
U.S. Bank
08.2023 - Current
DIGITAL BANKING SPECIALIST
U.S. Bank
03.2021 - 07.2023
CLIENT RELATIONSHIP BANKER
U.S. Bank
04.2018 - 02.2021
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
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