CHARNA BYNUM
Lexington,TN
Summary
I am an entry-level IT support professional seeking a full time role in information technology. Recently I completed the Google IT Support Professional Certification. The eight month IT support program covers troubleshooting, networking, operating systems, system admin and security.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Spark Delivery Driver
Walmart
01.2024 - Current
- Delivered Walmart customer orders using the Spark app and delivery routes.
- Transported customer orders efficiently to designated locations, enhancing delivery experience.
- Shopped for groceries, packages, and prescriptions, ensuring accuracy in fulfilling customer orders.
- Loaded groceries and merchandise into the vehicle with care.
- Checked vehicle condition before each Walmart delivery shift.
SELF - EMPLOYED
TahjaeCreatesLLC
01.2020 - Current
- Candle Business
- Produce and ship candles worldwide
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
CUSTOMER SERVICE REP
Rons Automotive
01.2019 - 01.2023
- Managed paperwork to facilitate accurate documentation and efficient retrieval
- Reviewed and updated applications to ensure accuracy and completeness for processing
- Provided customer service through phone, in-person, and email interactions to resolve inquiries and enhance customer satisfaction
CNA
CareAll Private Duty
01.2018 - 01.2019
- Assisted with bathing, dressing, grooming, and toileting needs
- Assisted patients with bathing, feeding, and ambulation to enhance comfort and hygiene
- Monitored vital signs and reported changes to nursing staff
- Provided private duty personal care for clients in home settings
- Addressed patient inquiries regarding care, cleaning, appointment reminders
Education
HIGHSCHOOL DIPLOMA -
Gateway Christian School
ADMINISTRATIVE ASSISTANT -
Penn Foster
Skills
- Mobile app usage
- Route planning
- Order fulfillment
- Order processing
- Package handling
- Vehicle maintenance
- Task management
- Time management
- Multitasking
- Effective communication
- Administrative Support
Certification
Google IT Support Certification, 2023
Timeline
Spark Delivery Driver
Walmart
01.2024 - Current
SELF - EMPLOYED
TahjaeCreatesLLC
01.2020 - Current
CUSTOMER SERVICE REP
Rons Automotive
01.2019 - 01.2023
CNA
CareAll Private Duty
01.2018 - 01.2019
HIGHSCHOOL DIPLOMA -
Gateway Christian School
ADMINISTRATIVE ASSISTANT -
Penn Foster