Charnell Burrell

Property Manager Duties

• Oversee operational coordination and asset support for residential and development properties, ensuring compliance, vendor performance, and property standards are maintained.
• Assist executive leadership with oversight of property operations, budgets, and project timelines to support asset performance and long-term portfolio value.
• Monitor operational activities including maintenance requests, contractor work, inspections, and property improvements to ensure timely execution and quality standards.
• Facilitate communication between ownership, contractors, legal teams, and service providers to ensure projects and operational initiatives remain aligned with company objectives.
• Coordinate property-related documentation including insurance, compliance requirements, contracts, and ownership records.
• Assist with capital improvement projects, vendor negotiations, and property upgrades to enhance asset value and operational performance.
• Develop and maintain tracking systems for property projects, vendor work orders, and operational milestones to improve transparency and accountability.
• Provide executive operational support by organizing strategic initiatives, prioritizing high-impact tasks, and ensuring leadership decisions are implemented across property operations.

Operations & Executive Support (Additional Duties for oil and gas division within the same company)

• Serve as a strategic operations partner to executive leadership, supporting high-priority initiatives, operational planning, and cross-department coordination.

• Manage executive workflows, project timelines, and key approvals to ensure critical business initiatives and operational priorities remain on schedule.

• Coordinate communications and operational activities between leadership, internal teams, and external partners.

Strategic Project & Business Operations

• Support development initiatives and infrastructure projects by coordinating vendor engagement, contract documentation, and project logistics.

• Assist leadership with budget coordination, vendor quotes, payment approvals, and cost tracking for major operational initiatives.

• Maintain detailed tracking systems for projects, approvals, and operational milestones to improve visibility and executive decision-making.

Cross-Functional Coordination

• Facilitate collaboration across internal teams, external partners, and international offices to support project execution and operational continuity.

• Support leadership with meeting preparation, reporting, and operational follow-ups to ensure alignment across strategic initiatives.

• Managed 319 condominium units
• Supervised hiring and management of direct employees and supervises selection and management of outside vendor staffing to assure personnel capable of meeting the community’s goals and high standards in a hospitable, sensitive and courteous manner.
• Scheduled and/or reviews staff assignments to assure adequate coverage while being conscious of working within the assigned budget.
• Worked under direction of of the Board of Directors.
• Planned, direct and oversaw implementation of comprehensive systems for protection of the community assets and records of the Association in a professional manner.
• Inspected community and facilities in order to determine maintenance and other needs.
• Promptly investigated and makes a full written report of all accidents or claims for property damage and personal injury relating to the ownership and maintenance of the common elements and operation of the Association, including damage or destruction to common elements.
• Prepared posting of the agenda for meetings of the Association and committee meetings, supervises file and record management and attends meetings of the Board of Directors and Annual.
• Provided a monthly management report to the Board of Directors with recommendations, as appropriate, to enhance community appearance, values and promote harmony among residents.
• Provided a one-page, weekly report to the Board of Directors briefly summarizing the past weeks major events and provides a prioritized Action List to focus on all projects/duties within the community and the assigned task holder.
• Maintained a professional relationship with the Board of Directors and homeowners, whose requests for services shall be received and recorded so that requests can be acted upon expeditiously. Any serious complaint shall be fully and promptly investigated and reported to the Board of Directors.
• Prepared operational procedures for activities such as fire prevention, firefighting, traffic control and parking control.
• Prepared the Annual Budget and coordination of Board Meetings, taking board meeting minutes if necessary.
• Responsible for maintaining organization and secure keeping of blue prints, maps, plans, etc.
• Prepared recommendations for collection action on delinquent accounts.
• Monitored compliance with Rules and Regulations and implements procedures for handling violations. Drafts and signs correspondence and required notices in connection with homeowners who are in violation of the Declaration and Rules and Regulations.
• Solicit bids for maintenance, construction and other community projects, and participates in selection of contractors and vendors for furnishing of landscape maintenance, janitorial and maintenance services, water, electricity, gas, telephone, pool maintenance, exterminator service, repairs or reconstruction of structural improvements.
• Supervised and monitors contractors rendering services to the Association and inspects the repair and maintenance of equipment and building components and reviews invoices to confirm work completion and contract compliance.
• Reviewed and approves payroll for all direct employees and reviews and codes vendor invoices before payment.
• Tracked all architectural change requests by homeowners and inspects for compliance upon completion.
• Communicated to the Board of Directors and homeowners, events that will affect their use and enjoyment of the Association’s facilities.
• Communicated to the community ideas to help it prepare and cope with weather related events, including assisting with hurricane preparation and implementation of preparedness protocol as designed and approved
• Maintained Association’s website.
• Checked, Review and Monitor Financial Statements Monthly
• Collected Fees and created demand rent paperwork from delinquent investment owners
• Performed Bank Reconciliations
• Performed Estoppel Inspections
• Hired of engineers and contractors.
• Oversight of balcony repairs $390,000 project , asphalt $100,000 project, sidewalks, curbs for islands and $60,000 project, and roofs 3.5 million dollar project.
• 200% decrease in roofing contracts.
• 20% decrease in electricity contracts.

• Managed over 400 portfolio units residential, condominium, and commercial
• Assisted in day-to-day operations of the property management company
• Provided direct communication with and assistance to tenants
• Responded directly and immediately to property-related issues as they arise
• Procured necessary materials or services for property maintenance, as needed
• Collaborated with vendors and assist with property budgets
• Managed 1M construction projects
• Utilized productivity software to generate and deliver communications for tenants and other stakeholders
• Supervised community and property management employees, including maintenance crews
• Responded to requests from communities to ensure legal compliance in all managed properties
• HOA Compliance
• Brought on new contractors
• Accounts Receivable/Payable
• Prepared memos, faxes, email, maintain files, prepare expense reports and other administrative forms, copying, and arrange for courier service and overnight deliveries.
• Maintained office clerical, filing and record keeping systems.
• Coordinated production and ordering of signs, tenant identification, etc.
• Assisted in the production of monthly and annual reports.
• Assisted in preparation of transaction related documents.
• Maintained contact and other databases for company.
• Aid in the production of departmental reports (e.g. business plans, financial statements, RFPs)
• Oversight of drainfield.

• Managed short term and long term rentals
• Provided input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Met targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
• Approved invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Controlled expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
• Overseas the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
• Gathered, analyzed, and interpreted current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
• Promoted resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
• Conducted regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Supervised property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
• Assisted in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.