Charnell Hill
Addison,IL
Overview
12
12
years of professional experience
Work History
Medical Receptionist
CSL Plasma
Melrose Park, IL
04.2022 - Current
- Make Sure That My Booth Is Clean And Sanitized After Each Donor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Front End Associate
Walmart
Elgin, IL
02.2016 - 04.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
Sterile Technician
Family Planning Associates
Chicago
11.2012 - 01.2016
- Sterilizing, Preparing, Wrapping And Organizing Equipment Into Instrument Trays For Use During Medical Procedures.
- Ensured instrument sterility by diligently following established sterilization protocols and procedures.
- Enhanced surgical team performance by promptly providing required sterile instruments during surgeries.
- Contributed to patient safety by diligently inspecting sterile instruments for damage or contamination before use.
- Reduced risk of infection by properly disposing of contaminated materials and maintaining equipment cleanliness.
- Optimized supply usage through accurate documentation and tracking of sterilized items, minimizing waste.
- Assisted in staff training on proper sterilization techniques, ensuring consistent adherence to best practices.
- Reprocessed reusable medical devices according to manufacturer recommendations, prolonging their lifespan while maintaining sterility standards.
- Improved operating room efficiency by effectively managing the inventory and restocking of sterile supplies.
- Collaborated with other department personnel to ensure seamless delivery of sterile services across units.
- Minimized delays in surgical procedures by efficiently handling urgent requests for specific sterile tools or supplies.
Skills
- Communication
- Team leader
- Problem solving
- Time management
- Organization
- Critical thinking
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Microsoft Office
Timeline
Medical Receptionist
CSL Plasma
04.2022 - Current
Front End Associate
Walmart
02.2016 - 04.2022
Sterile Technician
Family Planning Associates
11.2012 - 01.2016