Charnell Osby
Oak Park,MI
Summary
Proven ability to manage multiple attendance and payroll related priorities with attention to details. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
10
10
years of professional experience
Work History
Specialist Field Attendance Administrator
AT&T Inc
Southfield, MI
01.2024 - Current
- Manage unexcused absences related to illness for the employee or employee's family member.
- Manage FMLA approvals updates to ensure the department's annualized absence rate is current.
- Manage Disability claims to provide support and assistance to individuals who are unable to work due to a disability.
- Manage Job Accommodation requests to ensure that the department provides a reasonable accommodation to employees with needs.
- Process daily payroll to ensure employees are paid timely and payroll errors are reduced to cut down on demand check requests.
- Complete required Return to work letters to inform employees of FMLA filing requirement and attendance status.
- Hold Employee/Informal Discussions within 2 days to stay compliance; meet contractual deadlines in placing employees on steps of discipline; and assisting employees with the proper course of action to protect occurrences from negatively impacting the business.
- Grievance Meetings – Attend grievance meeting to determine the first level outcome of the grievance process and negotiate terms or decisions based on the attendance polices and Regional contracts.
- Conduct monthly attendance meeting with Area managers and L1's - provide them with most up-to-date information regarding attendance policies and protocols and answer any questions the teams may have on attendance.
- Meet with New Hires – Meet with the new hires to discuss the attendance protocol and policies and provide necessary information for callout, disabilities and FMLA.
- Pull Time off Balance Reports - To check for discrepancies and ensure data is up to date and reliable for employee's view.
- Met with ERM on JA claims to ensure we are compliant with company
policies.
Attendance Analyst
AT&T
Southfield, MI
09.2020 - 01.2024
Dispatcher - Group Time Reporter
AT&T Inc
Detroit, MI
06.2014 - 08.2020
Education
Master of Science - Accounting
Strayer University
Washington, DC01-2014
Bachelor of Science - Business Accounting
University of Phoenix
Tempe, AZ01-2007
Skills
- Root Cause Analysis
- Management collaboration
- Documentation Management
- Analytical Thinking
- Process Analysis
- Time Management
- Analytical Skills
- Decision-Making
Timeline
Specialist Field Attendance Administrator
AT&T Inc
01.2024 - Current
Attendance Analyst
AT&T
09.2020 - 01.2024
Dispatcher - Group Time Reporter
AT&T Inc
06.2014 - 08.2020
Master of Science - Accounting
Strayer University
Bachelor of Science - Business Accounting
University of Phoenix
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