Charnelle Johnson
Allentown,PA
Summary
At Wal-Mart Supercenter, excelled as a Cake Decorator, blending artistry with customer service to design custom cakes that consistently exceeded expectations. Leveraged attention to detail and strong communication to enhance customer satisfaction and resolve inquiries efficiently. Demonstrated adaptability and problem-solving in a fast-paced environment, ensuring timely and accurate order fulfillment.
Overview
15
15
years of professional experience
Work History
Cake Decorator
Wal-Mart Supercenter
04.2009 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
Education
General Studies
William Allen High School
Allentown, PA06.2011
Skills
- Strong Communication Skills
- Attention to Detail
- Reliable and Responsible
The ability to be thorough and pay attention to detail
customer service skills
excellent verbal communication skills
knowledge of food production methods
the ability to accept criticism and work well under pressure
the ability to use your initiative
- Critical Thinking
- Customer Service
- Clear Communication
- Adaptive and creative
- Decision-Making
- Problem-solving abilities
- Time Management
- Problem-Solving
- Teamwork and Collaboration
Timeline
Cake Decorator
Wal-Mart Supercenter
04.2009 - Current
General Studies
William Allen High School