CHARNE YVETTE TATE LAWSON
Suffolk, VA
Summary
- Dedicated medical administrative professional well-versed in medical adminstration, biotechnology, biopharmaceutics, organ procurement, central service, customer service, operations, production & logistics.
- Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
- Talented manager and team leader offering 11 years of success in professional environments.
- Strategic thinker with production proficiency. Offers proven ability to build effective teams.
- Oversaw several million-dollar medical facilities and provided facility merchandise and inventory planning.
- Results-focused professional with strength in medical administration, leadership, operations, and management.
Overview
12
12
years of professional experience
Work History
Advanced Medical Support Assistant
Hampton VA Medical Center
Hampton , VA
12.2023 - Current
- Schedules appointments for inpatients and outpatients in the Spinal Cord Injury/Disorders (SCI/D) unit according to Veteran Health Administration scheduling policies and standard operating procedures.
- Provides support and assistance to doctors, the Chief Nurse, Nurse management, and all nursing staff within SCI/D unit.
- Collaborates with facility maintenance, EMS, Housekeeping, electricians, and HVAC representatives to ensure AbovePar work orders are resolved within a timely manner.
- Assists in recruitment of new Spinal Cord Injury staff by performing interviews with applicants, and completes reference checks for the nursing management team.
- Answers telephone calls directed to the SCI/D unit and transfers calls to other requested units per veterans' request.
- Reviews secured messages from veterans.
- Informs clinical staff and doctors of medical reports needed for inpatients and outpatients.
- Delivers and notates messages from veterans, inpatient and outpatients' family members, hospitals, and units within the VA Medical Center for doctors and nurses.
- Ensures medical appointments are made per veterans' request and from a provider's order.
- Checks-in outpatients and processes insurance for veterans prior to Spinal Cord Injury appointments with doctors.
- Utilizes the Return to Clinic reports to assist in care delivery process.
- Resolves challenges and diffuses potential dissatisfaction with SCI/D and VA services.
Team Leader/Coordinator
Hope House Foundation
Norfolk, VA
03.2023 - 12.2023
- Communicated with wide range of medical clinicians, physiologists, psychiatrists, social workers, and case managers for individuals with intellectual and developmental disabilities.
- Responsible for building a team of dedicated employees to provide innovative and person centered supports guiding medical Direct Support Professionals, Support Assistants, and Support Staff.
- Led team to further ensure that the people supported with intellectual and developmental disabilities live meaningful lives in their community of choice.
- Provided facility management support in regards to renovating facility, staff office, and individuals' supported apartments.
- Audited medical CaraSolva database and ensured medication administration was successfully completed daily for individuals supported by the required state and company deadlines.
- Ensured and scheduled the individuals supported to attend scheduled doctor appointments.
- Provided invoices, reports, bills and updates to the State of Virginia for Medicaid and Medicare.
- Attended team meetings and provide data during meetings.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned projects, create shift schedules, and distribute tasks to team members as per area of expertise.
- Created and performed daily tasks required for medical documentation to be given to the state of Virginia.
- Completed daily quality assurance duties to provide feedback for improvements.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Prepared and distributed personnel action plans, performance improvement plans, corrective action plans and terminations to staff. Submitted documents to HR prior to deadline.
- Created on call schedule for facility.
- Timekeeper for staff at facility.
- Scheduled and completed performance appraisals with staff.
Implementation Manager
Adp- Automated Data Processing
Norfolk , Virginia
01.2022 - 01.2023
- Leveraged leadership expertise to help establish the direction of professional employer daily project activities, ensuring efficient operations, and creating an overall productive and engaging working environment for sales and human resource outsourcing implementation team.
- Managed consultants and team leads to assist new clients by configuring count and training them to comfortably use human resource outsourcing products and services, with the goal of delivering and exceeding client expectations.
- Strategized with teams and internal partners to develop effective intervention plans to address challenges related to client health, including direct involvement in activities necessary to stabilize and save at-risk client business.
- Tracked various productivity and performance standards to ensure that established levels were achieved, especially during critical activity periods.
- Participated in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other Business Units.
Sterile Processing Manager
LifeNet Health
Virginia Beach, VA
07.2017 - 01.2022
- Processed customer complaints, non-conformances, and internal errors and developed effective corrective and preventative actions.
- Developed and submitted goals & objectives to executive production, engineer, and logistics leaders.
- Monitored and routinely reported department key performance indicators and objectives to ensure continuous improvement and timely completion of tasks/projects to Vice President of the organization.
- Organized on call schedule for supervisors and management team.
- Analyzed production plans and worked with tissue operations management to provide adequate decontamination and equipment sterilization capacity to maximize/optimize processing equipment availability for operating rooms.
- Identified and managed the development of new processes and equipment used in operating rooms to ensure production efficiency.
- Worked with research development, the equipment development group to ensure proper engineering of new production equipment regarding decontamination and sterilization capabilities.
- Ensured staff compliance to all applicable SOPs regarding cleanliness and decontamination for the prevention of cross-contamination.
- Maintained annual equipment sterilization performance qualifications, validations and calibrations necessary to ensure FDA/AATB/AAMI compliance.
- Ensured equipment maintenance and documentation was completed in a timely manner and meet all quality requirements.
- Monitored and ensured appropriate staffing levels in the production support department at all times, utilizing management by walking around.
- Provided oversight for all technical training, education, interviewing/hiring, professional development, and employee disciplinary actions.
- Assisted Senior and Executive leadership with department budget submission regarding all aspects of the budgeting process, including future capital and operation equipment needs.
- Prepared and distributed personnel action plans, performance improvement plans, corrective action plans and terminations to staff. Submitted documents to HR prior to deadline.
- Ensured timesheets were reviewed and approved before payroll's deadline.
- Scheduled and completed performance appraisals with staff.
Center Operations Manager/Medical Screener
Octapharma Plasma, INC.
Birmingham/Charleston/ Norfolk & Chesapeake, AL/SC/VA
10.2012 - 01.2017
- Top performing Medical Screener for 2 years, which later resulted in promotion to Manager.
- Answered phone calls from clients and scheduled appointments.
- Conducted screening procedures, reviewed health related documents, took vital signs and performed finger sticks.
- Relocated to several facilities upon company's request to assist with medical administrative, training and schedule appointments for new and internal clients.
- As medical screener, performed medical administration assistance daily and scheduled appointments and consultations with doctors for physicals, plasmapheresis, lab analysis and test results.
- Set priorities ensuring deadlines, standard operation procedures, processes and regulations were met at all times.
- Displayed excellent professionalism, written and verbal communication when communicating with internal and external customers.
- Prepared daily reports and presented data to various organization levels while also resolve patient concerns.
- Inputted internal and external customers information into medical database.
- Organized, completed, and posted on call schedule for managers.
- After promotion, managed 50+ employees within the biopharmaceutical plasmapheresis facility.
- Maintained FDA, CLIA, PPTA and European Union Compliance.
- Performed audits, problem resolution for facility, operations and quality department.
- Ensured that center was in compliance with directives on shipping listed in the SOP and instructions provided by the corporate logistics group.
- Monitored required maintenance for freezer and refrigerators which stored live saving plasma.
- Ensured freezers and refrigerators were within required temperature ranges in laboratory.
- Managed several facilities in Virginia, Alabama, Norfolk and South Carolina. Ensured operations, and quality department within facilities followed all cGMPs and company SOPs.
- Interacted with nurses and doctors daily to ensure plasmapheresis, physical and consultation appointment occurred.
- Corporate representative whom daily interacted with Vice President, Executive Leadership, and Human Resources.
- Responsible for budget, pay roll, and fiscal control.
- Oversaw organizational leadership and effectiveness.
- Managed employee timesheets.
Education
Bachelor of Science - Communication Science & Disorders
Old Dominion University
Norfolk 05.2012
Skills
- Schedule medical appointments and consultations for patients with doctors and nurses
- Strong computer skills
- Quality assurance compliance
- Planning and coordination
- Customer service
- Problem resolution
- Team building
- Creating and distributing reports and KPIs
- Inventory management
- Medical administrative support
- Process improvement
- Operational improvement
- Communication
- MS Office
- Team management
Affiliations
- Old Dominion University Lean White Belt Certified
- ODU Student Activities Council Executive Board Member of the Year and Month November 2009
- Ameri-Corps Vista Volunteer 2010
- ODU Homecoming Director 2009-2010
- ODU 2009 Dean of Students 2009-2010 "First and Goal" Homecoming
- LifeNet Health Bill Anderson Innovation, Executive Choice and Spotlight Awards 2020
Timeline
Advanced Medical Support Assistant
Hampton VA Medical Center
12.2023 - Current
Team Leader/Coordinator
Hope House Foundation
03.2023 - 12.2023
Implementation Manager
Adp- Automated Data Processing
01.2022 - 01.2023
Sterile Processing Manager
LifeNet Health
07.2017 - 01.2022
Center Operations Manager/Medical Screener
Octapharma Plasma, INC.
10.2012 - 01.2017
Bachelor of Science - Communication Science & Disorders
Old Dominion University
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