Katlynn Schroder
Newport News,VA
Summary
Accomplished Advanced Medical Support Assistant with a proven track record at Hampton VA Medical Center, showcasing expertise in data management and patient communication. Spearheaded early ISS training, enhancing program proficiency by 30%. Renowned for conflict resolution and technical support, ensuring HIPAA compliance and efficient patient care coordination.
In addition to my long standing experiences in scheduling, Assistance programs, and HIMS relevant work I have also
- Determined how to best grow delicate botanical plants in harsh conditions from zones 3a to zones 9b.
- Created recipes for Dry cocktails for struggling veterans.
- Have paid and unpaid experience in Art commissions, both physical and digital.
- have become very proficient in computer sciences, from 2d art to unreal engine and blender and all the basic microsoft programs and more.
- National honor society
- Awards for art
- Awards for music
- Recognition for culinary creations
Additional Coursework, Licenses and Certifications: In college, I explored many opportunities to study different cultures as well as their connections to art. I studied abroad in Japan for four months, lived in Spain for two months, visited France for a week, and Belgium for a day. I lead groups and organized events such as the international banquet; where a small team and I learned to make two complex dishes for a fundraiser where we fed over 360 people in the span of a few hours. I learned to lead, organize and motivate people, and events, make wake up or reminder calls, and train individuals in certain tasks. I learned how to enter data into a computer or record it on paper, adapt to new computer programs, write papers, scan documents, conduct interviews, search literature, organize paperwork, prepare presentations, and much more. After graduating I returned to Japan for four months to improve my Japanese skills and my understanding of different Asian cultures. I learned about different concepts of beauty, different ways of communicating through art, and the boundaries of intercultural communication.
Overview
11
11
years of professional experience
Work History
Advanced Medical Support Assistant GS6
Hampton VA Medical Center
10.2021 - Current
- Schedules compensation and pension exams through various systems including but not limited to ISS, Vista R3, Vista GUI (VSE), CPRS, CAPRI, VCM.
- Schedules Meetings, Interviews, and trainings, through TEAMS, Outlook, and Sharepoint.
- Is Exceptionally Proficient in, Microsoft programs such as: Word, Excell, Powerpoint, Outlook, Teams, Adobe.
- Maintains strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Has volunteered for Early ISS training to become a subject matter expert on the new programming.
- Has been appointed and elected into a secretarial position by fellow employees since 2021.
- In combination with elected employee secretarial position: Design's Directories, Continuity binders and read aloud programs for continuity training, Fliers, event calendars, informational brochures, scholarships, SOPs, PDs Performance standards, Memorandums and local Aid Resource lists.
- Has studied and researched Official documents to design a New position.
- Promotes effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Is the go to for training and troubleshooting on all Programs listed above and new programs as they become available.
- Assists in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Design's and organizational method for large and complicated sums of data.
- Maintains a strong understanding of facility policy and has professionally notated exceptions made by the supervisor for organized and efficient problem solving.
- Collaborates with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Determines Exam Durations for mental health based on DBQ information from the VBA
- Works closely with VBA to coordinate care.
- Was sole time keeper for the department for more than 2 pay periods, and now functions with a team to establish efficient timekeeping.
- Takes meeting minutes, or records meetings as appropriate.
- As an extra subject matter expertise: Has a strong understanding of community resources for both civilians and veterans in and out of th compensation and pension capacity, including programs such as weleap, Connect to compete, Pact act, commonhelp, WIC, SNAP, Summer EBT, Museums4all, and child care assistance.
- Floats to departments such as New Patient Care, Or Employee Health.
MSA FLOAT (Medical Support Assistant) GS5
Iowa City Veterans Hospital
05.2018 - 06.2021
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Stored, retrieved and manipulated data for close analysis of database performance.
- Tested hardware and performed troubleshooting techniques to identify problems.
- Worked in departments such as Chemo, Inpatient psych ward, Cardiac unit, Covid-19 unit, CPAP, Respiratory therapy, Women's health, Specialty clinics, Optometry, Audiology, Dental, Emergency department, and Transplant.
- Is Exceptionally proficient in all Microsoft office programs and HIMS Scheduling programs.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Cross trained, maintained and floated between More than 8 different Medical Clinics inpatient and outpatient on a weekly basis.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Schedules Cross departmental exams through various systems including but not limited to ISS, Vista R3, Vista GUI (VSE), CPRS, CAPRI, VCM.
- Discharged inpatients through detailed physician instructions and initiated SPS for room cleaning and sanitation.
Details Clerk (Decedent Affairs, Death Clerk) GS5
Iowa City Veterans Hospital
05.2016 - 05.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced client satisfaction by providing compassionate and attentive support during funeral arrangements.
- Assisted in coordinating funerals by working closely with families to address their specific needs and preferences.
- Collaborated with vendors to ensure timely delivery of Loved ones.
- Handled sensitive personal belongings of deceased individuals with care while preparing for funeral services.
- Managed scheduling conflicts efficiently to avoid complications during the planning process.
- Streamlined administrative processes by assisting with the completion of necessary legal documents such as death certificates or permits.
- Ensured compliance with state regulations by properly handling human remains per procedures for in hospital donation, transfer, and viewing.
- Promoted a supportive atmosphere for grieving individuals through attentive listening skills during consultations about funeral options.
- Developed strong relationships with local clergy members to facilitate seamless coordination of religious ceremonies.
- Demonstrated empathy and understanding while interacting with bereaved individuals during difficult times.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms.
- Provided personal assistance, emotional support and personal care to clients.
- Worked with CPRS, Excell, and Vista to coordinate family needs, canceled appointments, and facility processes.
- Received and verified Death certificates.
- Contacted and coordinated Doctors and medical examinations to the scene of deceased Veteran.
- Assisted in medical examinations when needed.
- Oversaw cornea extraction for research donations.
- Distributed Aid resources for Families and veterans.
VAMC Phone Operator GS4
Iowa City Veterans Hospital
05.2015 - 05.2016
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
- Worked closely with supervisors to identify areas of improvement in the call center processes that led to enhanced productivity levels among operators.
- Monitored Door Alarms and Codes throughout the facility.
- Updated emergency call back lists for Surgery.
- Worked closely with the AOD.
- Operated a facility wide pager system.
- Organized, updated and operated a facility wide call tree, directory and phone system for emergencies.
Food Service Worker WG2
Iowa City Veterans Hospital
07.2014 - 05.2015
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Conducted daily equipment checks to ensure operational efficiency.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Optimized food presentation to enhance customer dining experience.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Cleaned and organized kitchen, dining and service areas.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Communicated proactively with management about potential issues or delays in delivery times.
VCS Vending Clerk VC Grade 03
VCS Canteen
11.2013 - 07.2014
- This job began while I was in college from the summer of 2011 during every break from classes.
- This jobs official FT start date was November of 2013.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Maintained a clean and efficient work area, ensuring adherence to health and safety regulations.
- Reduced food waste by effectively managing inventory levels and kitchen supplies.
- Filled vending machines and transported large amounts of product to VAMC CBOCS outside of the main facility.
- Assisted in menu planning, incorporating seasonal ingredients for an innovative and diverse selection of hot foods.
- Spearheaded efforts to improve overall kitchen efficiency through continuous evaluation of processes, procedures, and performance metrics.
- Took initiative in resolving customer issues related to hot foods quickly, resulting in positive feedback from patrons.
- Ensured customer satisfaction by meticulously following special dietary requests and allergy considerations.
- Floated from Vending to all other VCS positions for both kitchen and retail.
- Adapted quickly to changing menu requirements, learning and implementing new recipes with minimal supervision.
- Reduced food preparation times, organizing ingredients and tools in advance for efficient meal production.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
Bachelors Of Asian Studies Emphasis On Japanese - Asian Studies And Liberal Arts
COE College
Cedar Rapids, IASkills
Conflict resolution techniques
Patient Communication
HIPAA Compliance Understanding
Appointment Scheduling Expertise
Data Entry
Customer Service
Data Management
Computer Operations Management
Technical Support
Report creation
Programming
Information Analysis
Critical Thinking
References
· Mike Welter
Hampton VAMC Medical technologist
319-651-5670 Michael.Welter@va.gov
· Ben Samuelson
Iowa city VAMC Medical support assistant
319-651-3024 Benjamin.Samuelson@va.gov
· Mason T. Hoffman
Iowa city VAMC RT Respiratory therapist
563-451-2677 Masonace16@msn.com
Contact information
To confirm employment:
Hampton VA Medical Center: 757-722-9961
Iowa City VA Medical Center: 319-338-0581
Coe College: 319-399-8500
Current Supervisors: Sydney Lynch, and Geoffrey Preudhomme
Timeline
Advanced Medical Support Assistant GS6
Hampton VA Medical Center
10.2021 - Current
MSA FLOAT (Medical Support Assistant) GS5
Iowa City Veterans Hospital
05.2018 - 06.2021
Details Clerk (Decedent Affairs, Death Clerk) GS5
Iowa City Veterans Hospital
05.2016 - 05.2018
VAMC Phone Operator GS4
Iowa City Veterans Hospital
05.2015 - 05.2016
Food Service Worker WG2
Iowa City Veterans Hospital
07.2014 - 05.2015
VCS Vending Clerk VC Grade 03
VCS Canteen
11.2013 - 07.2014
Bachelors Of Asian Studies Emphasis On Japanese - Asian Studies And Liberal Arts
COE College
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