Charnice Smith
Locust Grove,GA
Summary
Experienced medical professional specializing in patient scheduling and surgical support. Known for strong communication and multitasking skills, consistently improving operational efficiency and patient experiences in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Medical Reception/Medical Assistant
Wellington Office Based Surgical Practice
New York, New York
09.2008 - 07.2024
- Coordinated surgical schedules and managed appointment bookings to optimize patient flow and enhance scheduling efficiency.
- Maintained accurate medical records through filing, charting, transcription, and data entry into electronic health record system to support seamless patient care.
- Streamlined back office patient processes to minimize office wait times and improve patient satisfaction.
- Responded to patient inquiries and provided exceptional customer service consistently.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Supported physicians during minor surgeries by providing necessary instruments.
- Educated patients on pre- and post-operative care instructions clearly.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Cashier
Costco
Yonkers, New York
05.2015 - 09.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions accurately and efficiently at high-volume retail location.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and addressed inquiries about store products and services to enhance shopping experience.
- Worked closely with front-end staff to assist customers.
- Personalized service for each customer to enhance satisfaction and foster loyalty.
- Supported store operations by assisting management with various tasks to ensure efficient workflow.
Education
Certificate - Phlebotomy Technician
Omega One Medical Institute
Conyers, GA02-2026
Certificate - Basic Life Support/ CPR
American Heart Association
Stockbridge, GA12-2025
Certificate - Surgical Technology
HealthTech Academy
Austin, TX02-2025
Associate in Occupational Studies - Health Administration
Wood Tobe Coburn School
New York, NY10-2007
Certificate - Medical Assisting
Wood Tobe Coburn School
New York, NY12-2006
Skills
- Patient care
- Patient assessment
- Patient support
- Patient scheduling
- Surgical assistance
- HIPAA compliance
- Basic life support
- Multitasking and organization
- Team collaboration
- Dependability
- Communication skills
- Interpersonal skills
Timeline
Cashier
Costco
05.2015 - 09.2017
Medical Reception/Medical Assistant
Wellington Office Based Surgical Practice
09.2008 - 07.2024
Certificate - Phlebotomy Technician
Omega One Medical Institute
Certificate - Basic Life Support/ CPR
American Heart Association
Certificate - Surgical Technology
HealthTech Academy
Associate in Occupational Studies - Health Administration
Wood Tobe Coburn School
Certificate - Medical Assisting
Wood Tobe Coburn School