Charnita Smith
Charlotte ,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
Work History
Senior Service Professional
LPL Financial
Remote/Fort Mill, SC
03.2024 - Current
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Provided comprehensive support to clients during the entire service process, from initial inquiry to final resolution.
Fraud Detection Representative
PSCU
Remote
02.2023 - 03.2024
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.Generate suspicious activity reports and risk management reports for Managers.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Medical Billing Specialist
Connexus Resource Group
Remote
08.2022 - 02.2023
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Identified and resolved patient billing and payment issues.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Senior Lead Sales Representative/ Loan Specialist
OneMain
Fort Mill, SC
03.2020 - 08.2022
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Sales/Finance Manager
Ra Smith Trucking LLC
Fayetteville,NC
08.2015 - 06.2021
- Ensure payments and invoices are processed
- Negotiate pricing with brokers and drivers.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Prepared and managed large capital expenditure budgets to effectively handle infrastructure investment and long-term operations.
- Processed advances, payments, pay downs, rollovers and update record maintenance for borrowers and investors.
- Provided outstanding verbal and written communication skills while interfacing with internal and external clients on a domestic and international level via telephone, fax and e-mail.
Education
Associate Degree - Business Administration And Management
Fayetteville Technical Community College
Fayetteville,NCSkills
- Regulatory Compliance
- Financial Documentation
- Data and Analytics
- Regulatory Reporting Requirements
- Analytical and Critical Thinking
- Microsoft Software Proficiency
Timeline
Senior Service Professional
LPL Financial
03.2024 - Current
Fraud Detection Representative
PSCU
02.2023 - 03.2024
Medical Billing Specialist
Connexus Resource Group
08.2022 - 02.2023
Senior Lead Sales Representative/ Loan Specialist
OneMain
03.2020 - 08.2022
Sales/Finance Manager
Ra Smith Trucking LLC
08.2015 - 06.2021
Associate Degree - Business Administration And Management
Fayetteville Technical Community College