MICHAEL FIESEL
Grand Prairie,TX
Summary
Highly motivated individual with success in two different professional fields, Financial Services and Mortgage Lending.
Overview
14
14
years of professional experience
Work History
Senior Service Professional
Cetera Advisor Networks LLC
07.2023 - Current
- Responsible for taking inbound calls from clients and financial professionals utilizing our software.
- Assisted our callers with a number of tasks including account distributions, placing trades, portfolio management, and submitting documentation for new accounts.
- Attained proficiency with a number of software programs for the financial services industry including Envestnet, Wealthscape, and Docupace.
- Consistently met daily call metrics via number of calls taken and on queue percentage.
- Aided the processing team over the course of 6 months with an internal project that ultimately assisted our service division in driving down call volumes from our clients.
- Designated the "PSP" or Platinum Service Professional for 3 high volume offices. This role was designed for solving issues that required a higher degree of care and expertise.
- Awarded an additional bonus in 2024 for going above and beyond the standard requirements of a service professional.
Financial Advisor
Ameriprise Financial
12.2022 - 04.2023
- Self generated business model through contacting natural market contacts; I.E. friends and family.
- Responsible for assessing an individual's financial situation based on current net worth, monthly cash flow, and financial goals and objectives.
- Review of any and all documentation necessary for building a client profile including bank statements, tax documentation, liability statements, property documentation, and insurance documentation.
- Providing goals based advice using the above information, and making adjustments to the investment portfolio when necessary.
Production Assistant
Caliber Home Loans
05.2022 - 07.2022
- Reviewed credit, income, & assets for new clients seeking home loan pre-approval.
- Calculated income when necessary.
- Structured loans by adjusting purchase price, interest rate, loan product, loan term, and setting certain debts to be paid off if necessary for approval.
- Gathered and reviewed upfront documentation required for submission to the underwriting staff upon receipt of the home purchase contract.
Mortgage Loan Processor/Loan Officer Assistant/Production Manager
Movement Mortgage
07.2019 - 12.2021
- 9th ranked processor company wide in 2020 out of over 200 other processors by number of units funded, 287.
- Reviewed customer asset, income, and credit documentation prior to initial loan submission to underwriting staff.
- Reviewed data entered by loan officer to ensure it matched the income and asset documentation provided by the customer.
- Ordered all third party items necessary for final approval after initial submission, which included appraisals, title documentation, verification of employment, mortgage insurance and home owners insurance.
- Responsible for satisfying all underwriter conditions prior to the property close date, which frequently required critical thinking and creativity to overcome.
- Maintained efficiency by constantly updating the status of the loan on the branch spreadsheet for upper management.
- Consistently maintained a 30+ loan pipeline with a peak of 52 loans.
- Frequently assisted newer operational staff members, with guidance on how to use the loan origination software, answering general mortgage knowledge questions, and providing techniques on how to efficently manage larger workloads with proper time management and workflow execution.
Mortgage Loan Processor
Southlake Mortgage
11.2016 - 07.2019
- Responsible for obtaining all documentation from the customers that pertained to their assets, income, credit, and any property they planned on retaining.(With Movement, these were already collected by the loan officer)
- Other than the above, this job included the same duties mentioned under the position at Movement Mortgage minus the managerial duties of the Production Manager position.
Loan Officer/Disclosure Review
Nation's Lending
08.2014 - 10.2016
- Self generated business model where business was obtained via cold calling realtors from online websites such as Zillow and Realtor.com.
- Responsible for maintaining realtor relationships established by closing clients they couldn't get approved with other lenders due to the lender's overlays.
- Qualified clients by reviewing their credit, income, and assets.
- Thoroughly communicated loan status to the realtor and client throughout the loan process.
- Final 3 months with the company, responsible for disclosure review, transitioning from sales to operations.
- Completed final review of every loan that came through the branch prior to sending out the initial disclosure packet.
Appointment Setter
Outfield Marketing
09.2011 - 07.2014
- Called existing clientele to schedule in-home consultations with our field reps.
- Consistently overcame objections from the owners to meet company appointment quotas.
- Top performer for the entirety of employment with the company.
Education
Computer Science, Criminal Justice, Radio, Television, & Film
University of North Texas
Denton, TX05.2011
Skills
- High critical thinking ability
- Exceptional communication skills
- Strong work ethic
- Proactive mindset that mitigates problems from forming
- Excellent time management and organizational skills
- Ability to resolve conflict with customers with compassion and reason
- Proficient across multiple loan origination software programs including Encompass
- Good working knowledge of Financial Industry programs Envestnet, Wealthscape, & Docupace
Timeline
Senior Service Professional
Cetera Advisor Networks LLC
07.2023 - Current
Financial Advisor
Ameriprise Financial
12.2022 - 04.2023
Production Assistant
Caliber Home Loans
05.2022 - 07.2022
Mortgage Loan Processor/Loan Officer Assistant/Production Manager
Movement Mortgage
07.2019 - 12.2021
Mortgage Loan Processor
Southlake Mortgage
11.2016 - 07.2019
Loan Officer/Disclosure Review
Nation's Lending
08.2014 - 10.2016
Appointment Setter
Outfield Marketing
09.2011 - 07.2014
Computer Science, Criminal Justice, Radio, Television, & Film
University of North Texas
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