Charnittra Russell
Pompano Beach,FL
Summary
I am a career- committed professional with ability to offer my potential employer the Professional opportunity to use my abilities in various positions to achieve total success. Combining the excellence of customer service and a wide range of skills, I can be a great asset to the company. Attached you will find a copy of my current resume. Great communication; Verbal and written Over fifteen years providing world class customer service Team leadership Staff development Computer Savvy; Microsoft office products Great Call center work ethics Team player Self-motivated
Overview
23
23
years of professional experience
Work History
Pre-Services Inpatient- Work From Home
Memorial Healthcare Services
01.2023 - Current
- Work Independently
- Review patient's medical history and insurance coverage for medical coverage.
- Input new patient information and update information in our system
- Complete billing documentation
- Research issues on benefits coverage with over 35 different insurance compans.
- Managing inbound and outbound calls (13-17 accounts per hour)
Front Desk Agent
Embassy Suites Hotel
06.2023 - 02.2024
- Greet all guests and assist them with check-in
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Increased sales by 15% average monthly.
- Respond to all guest questions and requests.
- Answer and forward phone calls.
- Manage guest bookings and reservations.
- Keep a tidy and orderly workspace.
Occupational Medicine Coordinator
HolyCross
07.2019 - 01.2023
- Contact prospective companies to determine client needs, identify decision makers, set appointments, and close sales.
- Contact current and prospective clients to market additional healthcare services and maintain existing client relationships.
- Monitors and reports competitor activity including products/services offered, pricing and delivery networks.
- Maintains a well-organized sales and call plan from initial prospect inquiry through the assessment of customer’s needs to the procurement stage of profitable business.
- Knowledge of all areas of our business including Medical Center Services, Insurance Services , Preferred Provider Panels, Third Party-Administrators/Brokers, Workers' Compensation Laws & regulations, OSHA Requirements, NIDA/Non-NIDA Drug Testing Regulations, Safety Services & Programs.
- Actively participated in the development, evaluation, and introduction of new occupational medicine services, equipment, and procedures, and shall assist in the development and implementation of strategic plans for improvement of services.
- Reviewed customer surveys and develops specific plans to address any areas of concern.
- Premier Health Occupational Medicine.
- Collected urine drug screens in accordance with SAMSHA and DOT guidelines. Maintains the drug screen program by ensuring that all paperwork is filed and communicated to appropriate companies while preserving the chain of custody.
- Performed evidential breath alcohol testing in accordance with DOT guidelines.
- Performed electrocardiograms when ordered by the physician.
Front Desk Agent
Days Inn Hotel
03.2022 - 05.2023
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences
Universal Sales Representative -Work From Home
Dentalplans.com
07.2018 - 07.2022
- Work from home independently identifying the best product and enrolling consumers in a Savings Plan Plan through Inbound and Outbound calls driven by company’s marketing efforts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Navigate through multiple system applications to fulfill consumer requests, research inquiries, create leads for follow up and update consumer information.
- Processed orders, forms, and enrollment application
- Document all call information according to standard operating procedures
- Adhered to all position and company policies, follow scripts and designated sales processes
- Met or exceed Sales goals (individually performed KPIs - Revenue targets, Conversion, AUP, Quality Scorecard, etc)
Sales Representative Tier II & Quality Specialist
Xfinity Comcast
10.2000 - 06.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Properly handle escalated, complex billing issues and inquiries.
- Diffuse escalated callers and offer assistance
- Provides focused quality audits and performance feedback to team leaders/managers for assigned teams within the time frame and guidelines.
- Identify broken processes & process improvements to enhance service to our customers.
Education
Associates Agree - Business Management
Broward Community College
Hollywood, Fl 06.2024
Home Health Aid certified 20 16: certified {unlicensed -
Nursing Unlimited
Miami Beach, FL2015
High School Diploma -
Hallandale High School
Hallandale Beach, FL06.2000
Skills
- Some experience in medical billing insurance authorization
- Knowledge of medical terminology
- Effective Customer Communication
- Customer Account Management
- Customer Data Confidentiality
- Call Control
Timeline
Front Desk Agent
Embassy Suites Hotel
06.2023 - 02.2024
Pre-Services Inpatient- Work From Home
Memorial Healthcare Services
01.2023 - Current
Front Desk Agent
Days Inn Hotel
03.2022 - 05.2023
Occupational Medicine Coordinator
HolyCross
07.2019 - 01.2023
Universal Sales Representative -Work From Home
Dentalplans.com
07.2018 - 07.2022
Sales Representative Tier II & Quality Specialist
Xfinity Comcast
10.2000 - 06.2014
Associates Agree - Business Management
Broward Community College
Home Health Aid certified 20 16: certified {unlicensed -
Nursing Unlimited
High School Diploma -
Hallandale High School