CHARNJIT SINGH

• Troubleshoot and solve level 1 helpdesk tickets using fresh desk ticketing system and screen connect.

• Setup and deploy new computers to users with Dutra Group Baseline Software.

• Perform hands-on fixes at the desktop/laptop level, including installing and upgrading software, installing hardware, and configuring systems and applications.

• Meeting with staff to provide one-on-one technical assistance, providing training to staff on software and hardware functionality.

• Work closely with system/ network admin to help with troubleshooting LAN/WAN connectivity issues, replacing network hardware.

• Provide turnkey crew transportation solutions to local maritime agencies in accordance with high level of local knowledge and expertise of local Custom and Border Protection requirements.

• Escort crew members to boarding gate through TSA security.

• Provide TWIC Escort for crew members.

• Provide excellent customer service to clients while maintaining professionalism throughout the service.

• Perform disconnect and reconnect of IT workstation equipment including monitors, PCs, and USB Peripherals.

• Inventory current IT workstations with a proprietary inventory application

• Execute the connection and setup of printers and other peripherals, Cable management of IT equipment

• Perform installation of monitors onto monitor arms

• Performed maintenance checks, diagnosed or troubleshooted issues, and repaired electric components
• Oversaw the technical operations of the store which included: the arcade game room, kitchen equipment, show audio controlling, and point-of-sale systems
• Helped train and develop a team of 12 department employees and 2 leads
• Ensured all games were clean, and preventive maintenance is done monthly of over 150 games
• Ordered equipment and supplies from vendors and corporate offices and did weekly product and token inventory.