CHARNJIT SINGH

• Troubleshoot and solve helpdesk tickets in Timely matter using Fresh Desk ticketing system and Screen Connect.

• Perform hands-on fixes at the desktop/laptop level, including installing and upgrading software/hardware, also configuring systems applications.

• Diagnose and solve issues regarding microsoft 365 products.

• Collaborated with staff to provide one-on-one technical assistance on software and hardware functionality.

• Work closely with system/ network admin to help with troubleshooting LAN/WAN connectivity issues, replacing network hardware.

• Provide turnkey crew transportation solutions to local maritime agencies in accordance with high level of local knowledge and expertise of local Custom and Border Protection requirements.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

• Provide excellent customer service to clients while maintaining professionalism throughout the service.

• Perform disconnect and reconnect of IT workstation equipment including monitors, PCs, and USB Peripherals.

• Inventory current IT workstations with a proprietary inventory application

• Execute the connection and setup of printers and other peripherals, Cable management of IT equipment

• Performed maintenance checks, diagnosed or troubleshooted issues, and repaired electric components.
• Oversaw the technical operations of the store which included: the arcade game room, kitchen equipment, show audio controlling, and point-of-sale systems. also, ordering equipment and supplies.