Charnyha McCray
East Moline,IL
Summary
Dedicated Direct Support Professional with a proven track record at Sunrise Assisted Living, excelling in life enrichment programming and behavioral management. Skilled in medication administration and fostering independence, I effectively enhance residents' well-being through personalized care plans and engaging activities, ensuring safety and compliance while promoting emotional and social growth.
Overview
8
8
years of professional experience
Work History
Direct Support Professional (DSP)
Individual Advocacy Group
09.2025 - 02.2026
- Facilitated daily living activities and community integration for individuals with developmental disabilities.
- Facilitated client hygiene, dressing, and meal preparation to enhance daily living standards.
- Facilitated life-skills development to promote independence in daily routines.
- Guaranteed client safety and compliance with personalized care plans.
- Tracked and documented client behavior progress and health updates.
Caregiver / Life Enrichment Manager
Sunrise Assisted Living
06.2024 - 07.2025
- Oversaw daily life enrichment programs to enhance emotional, social, and physical well-being.
- Facilitated planning and leadership of group activities, encompassing games, exercise, music, and holiday events.
- Evaluated residents' abilities and interests to enhance personalized engagement strategies.
- Facilitated grooming, dressing, mobility, and hygiene support for residents.
- Collaborated with nursing staff and families to align activities with individualized care plans.
- Guided junior caregivers and volunteers in facilitating activities and providing resident support.
Customer Service Representative
DialAmerica
10.2022 - 11.2023
- Handled high-volume inbound and outbound calls in a fast-paced call center environment
- Scheduled and coordinated medical appointments for clients, including elderly patients
- Assisted customers with inquiries, account support, and general service questions
- Pre-qualified and enrolled business clients for credit card offers by verifying eligibility and explaining benefits
- Provided support for Octapharma Plasma by answering donor questions and explaining eligibility requirements
- Maintained accuracy while entering and updating customer information in company systems
- Followed scripts, compliance guidelines, and confidentiality policies when handling sensitive information
- Met or exceeded performance goals for call quality, efficiency, and customer satisfaction
Package Handler
Fed Ex Ground
10.2021 - 10.2022
- Facilitated daily living activities and community integration for individuals with developmental disabilities.
- Facilitated client hygiene, dressing, and meal preparation to enhance daily living standards.
- Facilitated life-skills development to promote independence in daily routines.
- Guaranteed client safety and compliance with personalized care plans.
- Tracked and documented client behavior progress and health updates.
Private Caregiver (Unpaid)
Private Residence & Non-Profit
08.2018 - 06.2021
- Provided daily care and assistance with personal needs and routines
- Assisted with catheter care, including emptying and monitoring for proper hygiene
- Scheduled and coordinated medical appointments and provided transportation
- Supported individuals with cognitive conditions, including dementia and Alzheimer’s disease
- Assisted with hygiene, meal preparation, and medication reminders
- Monitored health changes and reported concerns when necessary
- Maintained a safe, clean, and supportive home environment
- Offered emotional support and companionship
Education
Advanced Certificate in Medical Assisting -
Malcolm X College - Present
Chicago, ILHigh School Diploma -
Austin College & Career Academy
Chicago, IL06-2013
Skills
Direct Support & Caregiver Leadership
Behavioral & Crisis Management
Life Enrichment & Activity Programming
Medication Administration & Health Monitoring
Mobility & Transfer Assistance
Behavioral & Crisis Management
Additional Information
All Stars Program – Alumni Member
Chicago, IL | [8 years]
- Completed youth development program focused on leadership, personal growth, and life skills
- Participated in structured workshops, mentoring sessions, and group activities
- Continued involvement as an alumni member, engaging in program support and community events
- Strengthened communication, teamwork, and leadership abilities through ongoing participation
- Built relationships with mentors and peers in a structured community program
Education & Academic Programs
One Million Degrees (OMD) Program – Participant
Chicago, IL | 2019 – 2026
- Participated in the One Million Degrees college success program beginning in 2019 while enrolled in college
- Received academic coaching, mentorship, and professional development support
- Developed skills in time management, goal setting, communication, and career readiness
- Engaged in workshops and resources focused on academic and personal success
Timeline
Direct Support Professional (DSP)
Individual Advocacy Group
09.2025 - 02.2026
Caregiver / Life Enrichment Manager
Sunrise Assisted Living
06.2024 - 07.2025
Customer Service Representative
DialAmerica
10.2022 - 11.2023
Package Handler
Fed Ex Ground
10.2021 - 10.2022
Private Caregiver (Unpaid)
Private Residence & Non-Profit
08.2018 - 06.2021
Advanced Certificate in Medical Assisting -
Malcolm X College - Present
High School Diploma -
Austin College & Career Academy