Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Charon Smith

Miami Beach ,FL

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

5
5
years of professional experience

Work History

Virtual Assistant Remote

CVS HEALTH CORPORATION
09 2020 - 05 2024


  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Ability to work remotely independently with minimum supervision.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Excellent communication skills, strong verbal, and written communication.

Content Moderator

Concentrix
01.2017 - 06.2022
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
  • Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
  • Optimized resource allocation during peak times through effective workload prioritization amid tight deadlines.
  • Suggested improvements to content to enhance quality and accuracy.
  • Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.

Data Entry Manager

Acme Manufacturing Company
05 2014 - 05 2017
  • Maintained thorough documentation of departmental processes, enabling efficient knowledge transfer when needed.
  • Audited production reports, tracking data entry and processing errors.
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Provided daily supervision, feedback and oversight to direct reports.
  • Participated in weekly conference calls with management to discuss department updates and strategies.
  • Reviewed budget forecasts factoring department staffing and production needs.
  • Managed sensitive client information with strict adherence to confidentiality policies and industry regulations.
  • Implemented effective data backup and restoration procedures, ensuring the availability of critical information in case of system failure.
  • Collaborated with cross-functional teams to identify opportunities for process improvement within the data entry department.
  • Reduced turnaround time for data entry projects by optimizing workflows and distributing tasks effectively among team members.
  • Championed best practices in data security, maintaining the integrity of confidential information at all times.
  • Trained new hires on company-specific data entry procedures, contributing to a smooth onboarding process.
  • Implemented new data entry software, leading to increased productivity and user satisfaction.
  • Supported business development efforts by providing accurate and timely reports based on entered data insights.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Education

Bachelors Degree - Business Administration

Western Governors University
08.2016

Skills

  • Calendar Management
  • CRM Management
  • Document Preparation
  • Expense Tracking
  • Database Maintenance
  • Issue Research
  • Fast Learner
  • Customer Service
  • Data Entry
  • Multitasking and Time Management
  • Customer and client relations
  • Clear Communication
  • Research and Analytical Skills
  • Social media knowledge
  • Editing and proofreading
  • Documentation and Recordkeeping
  • Confidentiality and Data Protection
  • Administrative background
  • Critical Thinking
  • Expense Reporting
  • Supply Inventory Control
  • Event Coordination

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Content Moderator

Concentrix
01.2017 - 06.2022

Virtual Assistant Remote

CVS HEALTH CORPORATION
09 2020 - 05 2024

Data Entry Manager

Acme Manufacturing Company
05 2014 - 05 2017

Bachelors Degree - Business Administration

Western Governors University

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Charon Smith