Charone Briscoe
Houston,TX
Summary
Detail-oriented administrative and loan servicing specialist with over 13 years of experience in managing complex loan servicing collections and liquidation workflows for residential and commercial portfolios. Demonstrated ability to execute financial analyses that assess credit risks and negotiate resolutions in high-stakes situations. Expertise in maintaining compliance with state and federal regulations while managing end-to-end documentation processes. Proficient in utilizing financial platforms to mitigate default risks and enhance recovery outcomes.
Overview
15
15
years of professional experience
Work History
Substitute Teacher
HOUSTON INDEPENDENT SCHOOL DISTRICT (HISD)
Houston, TX
09.2025 - Current
- Adapt quickly to diverse classroom environments, executing daily lesson plans and maintaining instructional continuity across multiple subject areas.
- Manage large groups effectively, implementing classroom management strategies to ensure a productive, safe, and organized learning environment.
- Review, maintain, and update critical administrative records, including student attendance, performance logs, and compliance reporting.
- Communicate clearly and professionally with school administrators, staff, and parents to deliver updates on daily progress and operational issues.
Loan Servicing Specialist
U.S. SMALL BUSINESS ADMINISTRATION
Dallas, TX
06.2020 - 09.2025
- Managed a diverse portfolio of residential and commercial loans, overseeing the full lifecycle of processing, servicing, default management, and final liquidation.
- Conducted deep-dive financial investigations, analyzing business financial statements, tax returns, and credit profiles to determine borrower and guarantor financial capacity.
- Negotiated directly with delinquent borrowers and legal third parties to structure mutually satisfactory resolution paths and restructuring plans in high-stakes situations.
- Evaluated risk metrics to deliver data-backed recommendations on high-value loan servicing and liquidation actions to senior leadership.
- Drafted and executed precise legal documentation, including demands for payoff, reconveyances, notices of fully paid accounts, and lien releases upon receipt of certified funds.
- Utilized specialized federal and financial databases daily, including CAFS, Edox, Stars, Lira, Salesforce, Experian, and LexisNexis to ensure flawless data integrity and compliance.
Document Control Assistant
STEINBERG DICKEY ENGINEERING AND CONSTRUCTION
Houston, TX
02.2017 - 03.2020
- Administered commercial construction loan documentation, managing project files, deliverables schedules, and compliance tracking via Procore.
- Processed monthly project draw submissions, accurately reviewing AIA Applications and Certificates for payment against project budgets and loan covenants.
- Compiled, tracked, and uploaded critical financial and operational project assets, including bid invitations, change orders, budgets, and work orders.
- Provided high-level administrative support to Project Managers, tracking billing cycles, project forecasting, and cross-functional financial reporting.
Administrative Assistant
BERNHARD ENGINEERING AND CONSTRUCTION
Houston, TX
04.2016 - 02.2017
- Coordinated executive scheduling, corporate calendars, and travel logistics for senior staff and branch managers.
- Managed billing administration by tracking reimbursable invoice backups, updating contract accounting logs, and assembling accounts receivable statements.
- Maintained strict organization of digital and physical project archives, tracking active submittal logs and distribution workflows.
Administrative Assistant (Intelligent Grid Team)
CENTERPOINT ENERGY
Houston, TX
06.2013 - 04.2016
- Monitored engineering project schedules and delivered regular performance and tracking updates to internal and external executive stakeholders.
- Executed and closed out high-volume field work orders and trouble-call modifications utilizing SAP and TSMS ticket platforms.
- Managed document compliance and data storage safety using SharePoint and FileNet systems.
HR Assistant
ACCOUNTABLE HEALTHCARE
Houston, TX
03.2012 - 06.2013
- Managed the regional database (Shift Plus) to schedule clinical agency staff and monitor contract enforcement across partner healthcare systems.
- Oversaw onboarding compliance by screening certifications, background checks, and professional drug screenings.
Referral Coordinator
UT PHYSICIANS (via ExcuTeam Staffing)
Houston, TX
07.2011 - 03.2012
- Processed patient demographics and discharge planning profiles via IDX scheduling software while maintaining complete HIPAA compliance.
- Collaborated directly with physicians and clinical directors to clear barriers, validate medical orders, and accelerate referral processing times.
Education
Bachelor of Arts - Communication, Marketing
California State University, Dominguez Hills
Skills
- Portfolio Management
- Financial Analysis
- Relationship Management
- Compliance & Documentation
- Technical Systems
Timeline
Substitute Teacher
HOUSTON INDEPENDENT SCHOOL DISTRICT (HISD)
09.2025 - Current
Loan Servicing Specialist
U.S. SMALL BUSINESS ADMINISTRATION
06.2020 - 09.2025
Document Control Assistant
STEINBERG DICKEY ENGINEERING AND CONSTRUCTION
02.2017 - 03.2020
Administrative Assistant
BERNHARD ENGINEERING AND CONSTRUCTION
04.2016 - 02.2017
Administrative Assistant (Intelligent Grid Team)
CENTERPOINT ENERGY
06.2013 - 04.2016
HR Assistant
ACCOUNTABLE HEALTHCARE
03.2012 - 06.2013
Referral Coordinator
UT PHYSICIANS (via ExcuTeam Staffing)
07.2011 - 03.2012
Bachelor of Arts - Communication, Marketing
California State University, Dominguez Hills