Charquette Isaacs
Rockledge
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
4
4
years of professional experience
Work History
Service Technician
Custom Communications Inc
10.2019 - 12.2021
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
Home Service Network
08.2017 - 10.2019
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Education
Electrical Technology - Electrical
North America Trade Schools
Baltimore, MDSkills
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Adaptable to change
- GPS navigation
- Customer service
- Repairs and maintenance
- Installation and repair
- Attention to detail
- Preventive Maintenance
Timeline
Service Technician
Custom Communications Inc
10.2019 - 12.2021
Service Technician
Home Service Network
08.2017 - 10.2019
Electrical Technology - Electrical
North America Trade Schools
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