Charquinta Brannon
Houston,TX
Summary
Authorized to work in the US for any employer Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
David's Bridal
02.2017 - Current
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Housekeeper
Healthcare Services Group
08.2021 - 01.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
Call Center Representative
Assurance IQ
01.2021 - 01.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Teacher
Day Care Center, Vidas
03.2014 - 02.2018
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Education
High School Diploma - Business
J. Frank Dobie High School
Houston, TX05.2011
Skills
- Team Performance
- Order and Refund Processing
- Cultural Awareness
- Team Task Delegation
- Invoice Preparation and Processing
- Service Recommendations
Certification
CPR Certification
First Aid Certification
Assessments
Timeline
Housekeeper
Healthcare Services Group
08.2021 - 01.2023
Call Center Representative
Assurance IQ
01.2021 - 01.2022
Lead Customer Service Representative
David's Bridal
02.2017 - Current
Teacher
Day Care Center, Vidas
03.2014 - 02.2018
High School Diploma - Business
J. Frank Dobie High School
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