Charrisse Washington
Rochester,NY
Summary
Customer service representative with 9 years of experience in retail and healthcare. Demonstrated expertise in assisting customers, managing transactions, and supporting daily living activities. Proficient in time management and caregiving, with a solid background in personal assistance and customer relations. Aiming to apply diverse experience and dedication to service excellence in a liberal arts environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assembly Line Worker
Yoh, A Day & Zimmermann Company
Rochester, NY
11.2022 - 03.2025
- Operated machinery to assemble products efficiently on the production line.
- Inspected components for quality and compliance with specifications.
- Collaborated with team members to maintain a smooth workflow during shifts.
- Adhered to safety protocols to ensure a safe working environment.
- Recognized defective material and reported issues to management.
- Assembled component parts of items and completed hand-finishing of final products.
- Completed component assembly with minimal supervision to meet deadlines.
Back of House Team Member
Macy's
Rochester, NY
09.2023 - 11.2023
- Unpacked and displayed products on sales floor to enhance visibility.
Attended meetings to align with team objectives and strategies.
Maintained cleanliness and organization of store environment.. - Performed additional duties as requested by management team members.
Amazon Warehouse Associate
Amazon Warehouse
Rochester, NY
04.2023 - 06.2023
- Organize, load, and arrange packages for drivers.
Cashier/Line Server
DATROSE
Rochester, NY
08.2022 - 09.2022
- Completed customer food orders and process transactions also help close by cleaning and restocking.
Driver
Lyft
Rochester, NY
02.2021 - 09.2021
- Delivered customers to chosen destinations efficiently.
Helped with loading and unloading items to ensure smooth transitions.
Fulfillment Associate
Amazon
Rochester, NY
10.2020 - 12.2020
- Scan and sort packages to the right location, assisting with extra work if needed.
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
Rochester, NY
01.2020 - 08.2020
- Answering customers calls to assist with billing, setting up new services, and additional help if needed.
Certified Nursing Assistant (CNA)
Monroe Community Hospital
Rochester, NY
04.2018 - 05.2018
- Assisted patients with daily living activities and personal care needs.
- Maintained cleanliness and organization of patient rooms and common areas.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients, families, and healthcare team members.
- Assisted in preparing patients for examinations and procedures.
- Adhered to safety protocols to ensure a secure environment for patients.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
Customer Service Representative/Call Center
Maximus
Gates, NY
10.2016 - 01.2017
- Answering calls related to healthcare enrollment, enrolling in healthcare plans, guidance through customers online account.
- Assisted customers with inquiries and provided accurate information on services.
- Resolved customer complaints, ensuring a positive experience for each individual.
- Managed account updates and changes through the customer service software.
Caregiver/Personal Assistant
Meggido Church
Rochester, NY
12.2013 - 04.2015
- Provided daily personal care and companionship to enhance quality of life.
Facilitated daily exercise routines to promote physical health.
Performed light housekeeping tasks to maintain a clean living environment.
Assisted with meal preparation and dining activities to ensure proper nutrition.
Direct Support Professional (DSP)
Heritage Christian Services
East Rochester, NY
04.2012 - 01.2014
- Assistance with daily living activities such as personal care, meal prep, and outdoor activities. Also administered med under supervision of another staff and documentation.
Cashier/Customer Service
Wegmans Food Market
Greece, NY
10.2006 - 11.2008
- Delivered exceptional customer service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout areas.
Education
Certificate of Technical Studies -
L3harris Technologies
Henrietta, NY02-2025
Nursing Assistance Certificate -
Wayne Fingerlakes Boces
Rochester, NY09-2015
High School Diploma - Imaging and Information
Imaging and Information Technology
Rochester06.2009
Skills
- Education
- Idealistic
- Following instructions
- Organization
- Teamwork
- Customer service
- Problem Solver
Certification
- IPC-610 Certification, 02/25, 02/27, Determine whether a part is acceptable and certified to perform job required.
- Driver's License
- CNA
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Back of House Team Member
Macy's
09.2023 - 11.2023
Amazon Warehouse Associate
Amazon Warehouse
04.2023 - 06.2023
Assembly Line Worker
Yoh, A Day & Zimmermann Company
11.2022 - 03.2025
Cashier/Line Server
DATROSE
08.2022 - 09.2022
Driver
Lyft
02.2021 - 09.2021
Fulfillment Associate
Amazon
10.2020 - 12.2020
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
01.2020 - 08.2020
Certified Nursing Assistant (CNA)
Monroe Community Hospital
04.2018 - 05.2018
Customer Service Representative/Call Center
Maximus
10.2016 - 01.2017
Caregiver/Personal Assistant
Meggido Church
12.2013 - 04.2015
Direct Support Professional (DSP)
Heritage Christian Services
04.2012 - 01.2014
Cashier/Customer Service
Wegmans Food Market
10.2006 - 11.2008
Certificate of Technical Studies -
L3harris Technologies
Nursing Assistance Certificate -
Wayne Fingerlakes Boces
High School Diploma - Imaging and Information
Imaging and Information Technology
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