Charrizma Athen
Oakdale,MN
Summary
Results-driven administrative professional specializing in healthcare billing and resident account management with hands-on experience managing resident accounts, including billing for care services, adjusting care packages, processing unscheduled services, and handling LTC billing and related services. Trusted to assume full billing responsibilities in the absence of the head supervisor, demonstrating accuracy, reliability, and strong organizational skills. Adept at maintaining accurate records, resolving discrepancies, and ensuring timely and efficient processing. The billing section has been the highlight of my career. I have truly found a new passion that I would like to go into full time.
In addition to administrative expertise, brings a strong background in compassionate caregiving at SYNERGY HomeCare, delivering high-quality personal care and emotional support to enhance client well-being. Skilled in effective communication, problem-solving, and customer service, with a proven ability to build positive relationships with residents, families, and team members.
Reliable, adaptable, and detail-oriented, combining financial accuracy with a service-focused mindset to support both operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Care Services Coordinator
Presbyterian Homes and Service
White Bear Lake, MN
03.2025 - Current
- Coordinated scheduling and logistics for events, optimizing resource allocation and enhancing participant engagement.
- Learned billing though Residex. This is apart of daily tasks as well as staffing.
- Assisted or took over other billing when able to assist with workflow needs.
- On-boarding was a task I was responsible for.
- I also helped screen several applicants.
- Developed and implemented training programs for staff, improving operational efficiency and service quality.
- Streamlined communication processes between departments, fostering collaboration and reducing response times.
- Managed project timelines and deliverables, ensuring alignment with organizational goals and stakeholder expectations.
- Mentored junior staff members, providing guidance on best practices and fostering professional development within the team.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Overall a team player and would help where needed for other tasks.
Personal Care Assistant
SYNERGY HomeCare
06.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Leasing Consultant
Centerspace LLP
06.2022 - 07.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
Lead Caregiver/Scheduling Coordinator
White Pine Assisted Living
09.2021 - 06.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Streamlined workflow processes by implementing organizational systems that improved overall efficiency within caregiving teams.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Trained new employees and delegated daily tasks and responsibilities.
- Make and format the schedule on a computer program.
- Handled time off requests
In Home Caregiver
SYNERGY HomeCare
08.2020 - 09.2021
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
Direct Support Professional
ProAct, Inc
12.2018 - 08.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
Culinary Assistant
Ebenezer Arbors at Ridges
01.2017 - 10.2018
- Supported head chef in menu development, resulting in increased positive customer feedback.
- Implemented proper food handling techniques, maintaining strict adherence to safety standards and regulations.
- Collaborated closely with the sous chef on plating designs that showcased each dish''s unique flavor profile while adhering to restaurant branding guidelines.
- Streamlined kitchen operations by maintaining a clean, organized, and efficient work environment.
Education
High School Diploma -
Rosemont High School
05-2017
Skills
- Grooming assistance
- Emotional support
- Customer service
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Discretion and confidentiality
- Schedule coordination
- Document management
- Recordkeeping
- Scheduling and calendar management
- Process improvement
- Staff management
- Strategic planning
- Meeting coordination
- Schedule management
- Staff supervision
- Point of contact
- Operations management
- Information collection
- Housekeeping tasks
- Compassionate caregiving
- Dressing assistance
- Compassionate patient care
- Behavior redirection
- Light housekeeping
- Care plan implementation
- Direct patient care
- Client transportation
- Medical records management
- Case management
- Cooking and meal preparation
- Feeding support
- Adaptive equipment use
- Household organization
- Range of motion exercises
- Patient awareness
- Companionship
- Dementia care
- Time management
- Elderly care
- Verbal and written communication skills
- Problem-solving
- Daily living assistance
- Multitasking and organization
- Compassionate communication
- Respectful and compassionate
- Flexible schedule
- Budget planning
- Team oversight
- CRM software
- Medical billing
- New hire orientation
- Appointment scheduling
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
Timeline
Home Care Services Coordinator
Presbyterian Homes and Service
03.2025 - Current
Personal Care Assistant
SYNERGY HomeCare
06.2023 - Current
Leasing Consultant
Centerspace LLP
06.2022 - 07.2023
Lead Caregiver/Scheduling Coordinator
White Pine Assisted Living
09.2021 - 06.2023
In Home Caregiver
SYNERGY HomeCare
08.2020 - 09.2021
Direct Support Professional
ProAct, Inc
12.2018 - 08.2020
Culinary Assistant
Ebenezer Arbors at Ridges
01.2017 - 10.2018
High School Diploma -
Rosemont High School