Charrla Slouffman
Xenia
Summary
Detail-oriented Scheduling Coordinator with expertise in scheduling software, client communication, and conflict resolution. Committed to enhancing resource allocation and team collaboration to optimize patient scheduling and deliver exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Firstlight Home care
Clayton
05.2024 - Current
- Coordinated scheduling for caregivers and clients to ensure optimal service delivery.
- Managed appointment calendars using scheduling software for efficient resource allocation.
- Communicated with clients to confirm appointments and gather necessary information.
- Collaborated with team members to address scheduling conflicts and resolve issues promptly.
- Maintained accurate records of scheduled appointments and caregiver availability.
- Developed relationships with clients to better understand their scheduling needs.
- Updated schedules regularly to reflect changes in client requirements or caregiver availability.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
STNA
Ohio Valley Hospice
Xenia
05.2018 - 05.2024
- Provided compassionate personal care to patients in hospice settings.
- Assisted with daily living activities, including bathing and grooming.
- Collaborated with healthcare teams to develop individualized care plans.
- Maintained a clean and safe environment for patients and families.
- Supported emotional well-being of patients through active listening and companionship.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
- Communicated effectively with patients, families and other healthcare professionals to ensure quality care was provided at all times.
- Responded quickly during emergency situations in accordance with hospital protocols.
- Demonstrated respect for patient rights and privacy while providing care services.
- Assisted nurses with treatments or procedures as directed by licensed personnel.
Education
Physical Therapy
Sinclair Community College
Dayton, OHSkills
- Scheduling software
- Resource allocation
- Client communication
- Appointment management
- Conflict resolution
- Care coordination
- Team collaboration
- Scheduling proficiency
- Customer engagement and support
- Documentation skills
- Teamwork and collaboration
- Administrative support
- Strong work ethic
- Administrative duties
- Patient scheduling
- Staffing assignments
Certification
STNA
Timeline
Scheduling Coordinator
Firstlight Home care
05.2024 - Current
STNA
Ohio Valley Hospice
05.2018 - 05.2024
Physical Therapy
Sinclair Community College