Charteshia Cox
Atlanta,GA
Summary
Dynamic and results-oriented professional with a proven track record at Amazon, adept in package handling and enhancing customer satisfaction. Skilled in maintaining high standards of cleanliness and safety, with a strong work ethic and exceptional guest relations abilities. Excelled in fast-paced environments, significantly contributing to team success and operational efficiency. Team-oriented Tester with expertise in [Area of expertise]. Dedicated analysis and well-developed skills in [Skill] and [Skill]. Sharp and passionate with urgency to complete projects on time.
Overview
14
14
years of professional experience
Work History
Sort Associate
Amazon
Little Rock, AR
01.2022 - Current
- Enhanced customer satisfaction by ensuring timely and accurate sorting of parcels for on-time delivery.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Inspected items for damage or defects before sorting as part of quality control process.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
Server
Envy Private Club
Little Rock, AR
01.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Checked guests' identification before serving alcoholic beverages.
Mail Handler
USPS
Little Rock, AR
05.2021 - 01.2022
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
Lead Housekeeper
Arkansas Children Hospital
Little Rock, AR
10.2016 - 04.2021
- Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Housekeeper
St.Vincent Hospital
Little Rock, AR
01.2015 - 04.2017
- Disinfected and mopped rooms and bathrooms to keep facilities sanitary and clean..
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Restocked towel and replenished supplies
Server
Applebee's Grill + Bar
Little Rock, AR
05.2014 - 01.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Security Officer
Securitas Security Services USA
Richmond, VA
06.2013 - 04.2014
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Officer
Securitas Security Services USA
Little Rock, AR
04.2010 - 05.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
High School Diploma -
North Little Rock High School
North Little Rock, AR05.2009
Skills
Cash Handling
Professional Appearance
Safe Food Handling
Strong Work Ethic
Package handling
Guest Relations
Timeline
Sort Associate
Amazon
01.2022 - Current
Server
Envy Private Club
01.2022 - 07.2023
Mail Handler
USPS
05.2021 - 01.2022
Lead Housekeeper
Arkansas Children Hospital
10.2016 - 04.2021
Housekeeper
St.Vincent Hospital
01.2015 - 04.2017
Server
Applebee's Grill + Bar
05.2014 - 01.2015
Security Officer
Securitas Security Services USA
06.2013 - 04.2014
Security Officer
Securitas Security Services USA
04.2010 - 05.2013
High School Diploma -
North Little Rock High School