Chartise Courtney
Chicago,IL
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
8
8
years of professional experience
Work History
Security Officer
Titan Security
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Conducted regular patrols of key areas to spot and control security concerns.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
Hostess
Cajun Boil And Bar
05.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Assisted managers with quickly resolving service- and food-related issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Armed Security Officer
Allied Universal Security Services
09.2021 - 04.2022
- Detailed theft, access violations, and other incidents with reports to boost the success of future criminal or civil remediation.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Controlled access to property to secure facility and grounds from unauthorized entry.
Military Trainee
United Stated Airforce
09.2021 - 04.2022
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Shadowed senior team members to learn all related jobs and tasks.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Student Food Service Worker
Western Illinois University
08.2018 - 04.2020
- Monitored food service areas by checking holding temperatures and appearance.
- Assembled kitchen and serving equipment.
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
- Notified supervisor of low stock as reminder to order ingredients, supplies and products.
- Stored and organized incoming food and supplies.
Crew Member
McDonald's
06.2016 - 07.2018
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Bachelor of Science - Law Enforcement Justice Administration
Western Illinois University
Macomb, IL05.2024
High School Diploma -
Prosser Career Academy
Chicago, United States06.2018
Skills
- Visitor Tracking
- Crime Prevention
- CCTV Surveillance
- Stationary Surveillance
- Staff Management
- Access Control
- Customer Service
- Detail Oriented
- Cash Register Operation
- Dining Area Maintenance
Timeline
Hostess
Cajun Boil And Bar
05.2023 - Current
Armed Security Officer
Allied Universal Security Services
09.2021 - 04.2022
Military Trainee
United Stated Airforce
09.2021 - 04.2022
Student Food Service Worker
Western Illinois University
08.2018 - 04.2020
Crew Member
McDonald's
06.2016 - 07.2018
Security Officer
Titan Security
Bachelor of Science - Law Enforcement Justice Administration
Western Illinois University
High School Diploma -
Prosser Career Academy