Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

CHARTRICE NIEVES

Jackson,TN

Summary

Proven Subject Matter Expert at Conduent, I excel in strategic thinking and customer focus, significantly enhancing customer satisfaction. Skilled in data verification and fostering teamwork, my innovative solutions resolve complex issues, ensuring meticulous attention to detail and record accuracy. Achieved notable customer service excellence through creative problem-solving and effective training.

Overview

10
10
years of professional experience

Work History

Subject Matter Expert

Conduent
11.2023 - Current
  • Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
  • Resolved escalated customer issues in a timely manner while maintaining positive relationships.
  • Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Experience Associate

Conduent
Remote
07.2023 - 11.2023
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Escalated complex customer issues to higher management for resolution.
  • Resolved customer complaints and issues promptly, ensuring a positive resolution.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Inbound Customer Service Representative

Eventus
10.2022 - 06.2023
  • Company Overview: Remote-Call Center
  • Remote-Call Center
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained strong call control and quickly worked through scripts to address problems.

Picker

Axcess-staffing
Memphis, TN
06.2016 - 08.2016
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Maintained cleanliness of work area, equipment and supplies used in picking process.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Placed products on conveyors for final wrapping and shipment.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.

Cashier/Customer Service Manager

Rose's
Memphis, TN
12.2014 - 06.2016
  • Answered customer inquiries regarding store policies and procedures.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Welcomed customers, offering assistance to help find store items.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customers' questions and provided information on store procedures or policies.

Education

High school diploma - General studies

Northside high school
Memphis, TN
01.2006

Skills

  • Customer focus
  • Innovative mindset
  • Strategic thinking
  • Deep expertise
  • Training and mentoring
  • Creative solutions
  • Teamwork
  • Collecting information
  • Meticulous attention to detail
  • Data accuracy
  • Proofreading
  • Verifying data accuracy
  • Record keeping
  • Fast typing speed
  • Data verification expertise
  • Accuracy and attention to detail

References

Available upon request

References

References available upon request.

Timeline

Subject Matter Expert

Conduent
11.2023 - Current

Customer Experience Associate

Conduent
07.2023 - 11.2023

Inbound Customer Service Representative

Eventus
10.2022 - 06.2023

Picker

Axcess-staffing
06.2016 - 08.2016

Cashier/Customer Service Manager

Rose's
12.2014 - 06.2016

High school diploma - General studies

Northside high school

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CHARTRICE NIEVES