Chartrice Withers
Louisville,KY
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Associate Banker Market Expansion
Chase Bank
09.2022 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced teller drawers and ATM cash.
- Evaluated client financial positions and identified most appropriate banking products.
Mortgage Loan Originator
Amerisave Mortgage
10.2019 - 09.2022
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Negotiated loan terms and conditions with clients to maximize profitability.
Sales Representative
AT&T
06.2008 - 06.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Assistant Branch Manager
Chase Bank
04.2000 - 07.2008
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Education
Business Management
Skills
- Consumer Banking
- Opening Accounts
- Inbound Customer Calls
- Loan Approval
- Creative Thinking
- Negotiating Terms
- Verbal and Written Communication
- Originating Home Loans
- Meeting Sales Goals
- Account Servicing
Certification
- CNP - Certified Notary Public
Timeline
Associate Banker Market Expansion - Chase Bank
09.2022 - Current
Mortgage Loan Originator - Amerisave Mortgage
10.2019 - 09.2022
Sales Representative - AT&T
06.2008 - 06.2019
Assistant Branch Manager - Chase Bank
04.2000 - 07.2008
Sullivan University - , Business Management
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