Summary
Overview
Work History
Education
Skills
Timeline
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Charvesha Brady

Tampa,FL

Summary

Dynamic Healthcare Claims Specialist with a proven track record at Humana, excelling in claims processing and critical thinking. Enhanced customer satisfaction through effective communication and problem-solving, while ensuring compliance with HIPAA regulations. Skilled in managing complex claims and fostering strong relationships with external partners for efficient resolutions.

Overview

7
7
years of professional experience

Work History

Healthcare Claims Specialist

Humana
10.2021 - 08.2025
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.

Data Entry Coordinator

Windhaven Insurance
07.2020 - 09.2020
  • Coordinated data entry processes to ensure accuracy and consistency across multiple databases.
  • Implemented streamlined workflows, enhancing efficiency in data management tasks.
  • Collaborated with cross-functional teams to address data-related issues and enhance system performance.
  • Analyzed workflow processes and recommended improvements to optimize data handling operations.

Claims Customer Service Representative

BayCare Medical Group
01.2019 - 06.2020
  • Managed claims inquiries, ensuring timely resolution and exceptional customer satisfaction.
  • Coordinated with underwriting and adjuster teams to facilitate accurate claim processing.
  • Developed training materials for new hires, enhancing onboarding processes and knowledge retention.
  • Analyzed claims data to identify trends and improve service delivery efficiency.

Education

Associate of Applied Science - Business Administration

University of South Florida
Tampa, FL

Skills

  • Claims
  • Claims processing
  • Claims investigation
  • Verbal communication
  • Data entry proficiency
  • Compliance awareness
  • Call management
  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • EMR software
  • Problem-solving
  • Strong work ethic

Timeline

Healthcare Claims Specialist

Humana
10.2021 - 08.2025

Data Entry Coordinator

Windhaven Insurance
07.2020 - 09.2020

Claims Customer Service Representative

BayCare Medical Group
01.2019 - 06.2020

Associate of Applied Science - Business Administration

University of South Florida

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