CHARVI SHETH
Orlando,FL
Summary
I am results-driven with exceptional practical judgment and memory for details with skills in developing process improvement, and productivity gain. Ability to provide responsible, dependable leadership. Strong analytical and decision-making skills. Committed to professionalism.
Dynamic person with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
Business Development Professional
Luxury Transportation Solutions
Orlando, FL
12.2020 - Current
- Developed qualified leads through targeted outreach and relationship building with high-value transportation clients.
- Prepared customized proposals aligned with client travel requirements.
- Collaborated with operations teams to ensure seamless execution of booked transportation services.
- Cultivated strategic partnerships with hotels, event planners, and corporate travel coordinators.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
RR Donnelley & Sons
Orlando, Florida
07.2018 - 07.2020
- Act as liaison between customer, sales, and production facilities across the platform. Plan and coordinate the production of print jobs in order to achieve the objectives of the service agreement in compliance of customer expectations, company policy, and profit and quality requirements.
- Applied understanding of customer business needs in building solid customer relationships, monitoring customer satisfaction, and providing consulting in conjunction with RR Donnelley sales.
- Provide solutions, develop pricing and provides original/revised job requirements to Planning.
- Oversee the production process from point of sale until final delivery of customer s product.
- Enter orders into production, and issues and revises instructions for manufacturing Coordinate the delivery of customer-supplied and other production materials across the platform.
- Maintained active communication with and provide job status updates to customer, sales and manufacturing.
- Lead job duties Ensure that needed resources and tools are available to complete daily work assignments.
- Report to the supervisor on status and progress of work and causes of work delays. Answer questions of the supervisor on overall work operations and problems. Performs other related duties and participates in special projects as assigned.
Olympus Group
Orlando, FL
04.2016 - 07.2018
- Hired as a hybrid team work on compacted projects for Trade show fabric along with customized Disney, Universal orders.
- Handle multiple requests in a high pressure, quick turn environment and the ability to handle very challenging situations with the highest level of customer service.
- Entered complexed digital printing, dye-sublimation orders.
- My day revolves around helping challenging customers and finding creative solutions in short time frames. I take responsibility in asking the questions to the divisions to get the job done with the intention to avoid scrap and at the time get the job in production to get produced within our capabilities. If we have orders outside our capabilities I take it upon to do the research required to find the best solutions for outsourcing to make the customers ideas come to life.
- I work directly with our outside sales team to support their efforts as well as working directly with our customers to meet their needs.
Aon Hewitt/ Randstand
Orlando, FL
09.2015 - 04.2016
- Provide telephone support for numerous programs by answering client inquiries via multiple 800# lines while meeting process and quality standards.
- Complete all client service requests within targeted timelines.
- Perform research to answer coverage inquiries.
- Follow department procedures to clearly and appropriately document accounts.
- Handles basic/less complex calls by greeting the caller, securing the call, and identifying caller need(s).
- Troubleshoots and plans resolution to the caller s needs by using the appropriate support tools and escalates/refers calls as appropriate.
- Builds knowledge of clients, services and processes and applies basic understanding Aon Hewitt services, products, and CS support tools.
- Documents and closes the call and creates workflow/case management follow-up as needed.
- Makes outbound/follow-up calls, including providing resolution and requested information.
- Escalates/refers more difficult calls as appropriate and documents and closes the call.
- Conducts off-phone research on basic/less complex calls by reviewing workflow/case management documentation. Investigates issues by interacting with client/client team.
- Handle inbound calls to service customers in the Individual Healthcare call center
- Provide detailed Health plan(s) coverage and cost information based on annual enrollment criteria per client.
Project Manager Later Promoted to CSR's Manager
PEEQ MEDIA
Long Island City, NY
07.2010 - 08.2013
- Responsible for Quality Control of all jobs to completion.
- Interaction with sales persons and / or clients for Large Format Out Of Home campaigns.
- Implementation of Standard Operating Procedures for department.
- Overseeing retouching campaigns for color approvals, proofing and deadlines.
- Interaction with clients by phone and or in person to review status of work in process and upcoming projects, including discussion of corrections to specific jobs.
- Later promoted to CSR managers , trained CSR's and implemented work flow to meet client satisfaction. Delegated jobs within various departments. Foremost cliental : Aerosoles, Clarins, Solomon Guggenheim, Polo Ralph Lauren, Marc Jacobs, St Johns, Dbox, Exhibit Company
Project Manager / Sales Assistant
PRINT INTERNATIONAL
New York City, NY
04.2009 - 07.2010
- Managed projects that require large format printing & roll out for the US Open, MadisonSquare Garden, Nike , Adidas .
- Coordinated day to day rush window decals, wall murals, frame prints, digital short run finishing and mounting jobs.
- Worked with installers to arrange installations on special projects per client demands.
- Consolidated materials per job specification for nexpress, vutek, press vu , lambdaÕs, Icut , finishing mounting .
- Coordinate and scheduled jobs between Print Internationals two main facilities.
- Worked closely with high end cliental to discuss projects in detail and quick turnaroundÕs on Ad releases, retouching campaigns, roll outs.
- Trained 3 new employees on systems operations and work flow procedures.
- Administered work worth approximate 2 million annually. Foremost cliental: Madison Square Garden, Momentum, Dolce & Gabanna, Marc Jacobs, Clarins, CarolÕs Daughter.
Project Manager / Sales Assistant
MERISEL
New York City, NY
06.2004 - 04.2009
- Responsible for servicing clients, creating estimates, coordinate large projects overseeing production. Maximize resources and ensure customer satisfaction.
- Communicate with clients regarding current and future projects. Determine appropriate price quotes for projects per internal price guides.
- Distribution and circulation of jobs through the lab and outsourcing as needed.
- Traffic materials, meet deadlines, proof approvals, complete tracking and billing.
- Collaborate with departments on project initiatives to ensure the highest quality reproduction on both 4c and digital printing.
- Facilitate production of rollouts, exhibitions, ad releases, editorial works, scanning, digital retouching, mounting as well as large format printing.
- Perform related duties, special tasks and additional functions including assisting in other departments as required to meet deadline requirements and cost targets.
- Act as liaison between client and retouchers to approve internal color work for projects
- Oversee all aspects of production
- Administered work worth approximate 1 million annually. Foremost cliental: Estee Lauder, Adidas, Aura Science, John Hardy.
Assistant Manager - Digital Capture Department
COLOREDGE ART, MERISEL
New York City, NY
07.2002 - 06.2004
- Responsible for attending and assisting photo shoots. Schedule shoots, book studios and freelancers.
- Prepare estimates for renting out digital photo equipment packages Manage inventory.
- Assemble and disassemble digital photo equipment
- Process digital raw files, color correct, create digital contact sheets
- Archival of digital images and hard drives
- Organized and labeled digital files and contact sheets
- Foremost cliental: Patrick Shaw, Elle Magazine and hand full of up scale photographers.
AMBA TRAVELS
New York City, NY
01.2000 - 07.2002
- Estimate, schedule and book travel arrangements
- Provide accommodations for hotel and car rentals
- Deal with travel consolidators and bargain rates for customer budget
- Schedule itineraries for package tours all over the world
Education
Diamond Assorting -
Sri Bhagubhai Mafatlal Polytechnic & College of Engineering
Bombay,INSkills
- Adobe Creative Suite (Photoshop, In Design, Illustrator), Digital Capture(Batch Processor, Leaf Capture, Group Organizer, Retrospect, CI Pro, Photo solution)MicrosoftOffice (Word, Excel), Lotus Notes, Cspro
- Account management
- Project management
- Customer relationship management
- Continuous professional improvement
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Customer satisfaction
- Team leadership
- Effective communication
- Decision-making
Timeline
Business Development Professional
Luxury Transportation Solutions
12.2020 - Current
RR Donnelley & Sons
07.2018 - 07.2020
Olympus Group
04.2016 - 07.2018
Aon Hewitt/ Randstand
09.2015 - 04.2016
Project Manager Later Promoted to CSR's Manager
PEEQ MEDIA
07.2010 - 08.2013
Project Manager / Sales Assistant
PRINT INTERNATIONAL
04.2009 - 07.2010
Project Manager / Sales Assistant
MERISEL
06.2004 - 04.2009
Assistant Manager - Digital Capture Department
COLOREDGE ART, MERISEL
07.2002 - 06.2004
AMBA TRAVELS
01.2000 - 07.2002
Diamond Assorting -
Sri Bhagubhai Mafatlal Polytechnic & College of Engineering