Charyce Hart, LVN

• Conduct regular inspections of facilities to check compliance with fire, hazard and safety guidelines. Manage safety and health programs, enforcing compliance with occupational health and safety regulations. Organize and coordinates comprehensive and consistent training drills to increase employee safety awareness. Provide patient safety education at new hire orientation and ongoing to THPG employees. Enforce regulatory policies and procedures across different teams and programs. Investigate reported and identified compliance issues against accepted standards. Coordinate legal documents related to hospital liability, including the management of subpoenas, summons and complaints and other related activities. Produce reports outlining assessments completed and follow-up recommendations. Follow proper protocols for reporting suspected violations to internal personnel. Investigate, resolves and reports on occurrences documented on employee incident and accident reports. Conduct risk assessments to identify and control environmental and safety risks to reduce injuries and costs to organization. Conduct Root Cause Analysis, as appropriate for Serious Safety Events, Sentinel Events, and Preventable Adverse events. Manage event reporting system and referrals to the medical staff office, hospital attorneys, claims department and others as appropriate. Design and present education material and training sessions related to Patient Safety, High Reliability Principles, and Error Prevention Tools.

• Provide palliative care in outpatient/impatient settings ranging from assessment to development and implementation of care plans. Listen to patients and loved ones, offering emotional support and kindness to help with end-of-life transition. Guides patients' loved ones and caregivers in such tasks as pain management, wound care and medication dosing. Deliver quality direct patient care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease. Preceptor for new LVNs.

• Coordinated with doctors direct patient care and treatments. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Observed strict confidentiality and safeguarded all patient-related information. Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments. Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices. Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians. Effectively managed daily charting for each patient utilizing Epic EMR. Collaborated with prescribing professionals to get patients necessary medications. Preceptor for new LVNs. Provided quality audit reviews to ensure accuracy of patient chart documentation, patient safety and medication administration. Member of the Cook Children's Zero Harm Patient Safety Committee. Monitored pre-authorization requests to ensure that all necessary information was received prior to approval or denial of services. Determined medical necessity and cost-effectiveness of services through utilization review processes.Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services. Processed appeals in a timely manner as per policy guidelines.

Identified and contacted appropriate community resources on behalf of clients. Member of the Cook Children's Zero Harm Patient Safety Committee. Identified gaps in current services and developed relationships with potential providers, including charitable organizations, schools and government agencies. Coordinated a range of services, including DME and adaptive aids, as a case manager for a caseload of up to 80 individuals and families. Provided quality audit reviews to ensure accuracy of patient chart documentation, patient safety and medication administration. Reviewed and verified patient insurance coverage to ensure authorization criteria were met. Collaborated with providers, payers and members to obtain prior authorizations for services. Ensured that all necessary documentation was submitted for approval processes. Provided guidance to providers on policy requirements and utilization management guidelines.

• Responsible for primary care, case management and medication management for developmentally delayed population. Organized, updated and maintained patient charts. Provided quality audit reviews to ensure accuracy of patient chart documentation, patient safety and medication administration. Managed team of medical support personnel. Created and maintained facility documents and records, maintaining accuracy while managing sensitive data. Reviewed and verified patient insurance coverage to ensure authorization criteria were met. Collaborated with providers, payers and members to obtain prior authorizations for services. Ensured that all necessary documentation was submitted for approval processes.