Charyssa Hopson
Wichita
Summary
Detail-oriented professional with a strong background in office administration and payroll processing, demonstrating exceptional organizational and communication skills. Proven ability to navigate complex regulations and ensure compliance with applicable laws, contributing to streamlined operations and enhanced workplace efficiency. Committed to fostering a positive work environment while supporting team objectives and driving productivity. Eager to leverage expertise in administrative functions to support organizational success.
Overview
13
13
years of professional experience
Work History
HR Assistant / Workforce Analyst
Azamara Cruises
06.2023 - Current
- Streamline payroll processes, reducing errors and ensuring timely, accurate compensation for all employees.
- Partner with department heads to align HR initiatives with organizational goals, fostering a culture of continuous improvement and employee satisfaction.
- Proficient in payroll software to manage employee data, deductions, and tax filings.
- Analyze call center operations to enhance efficiency and strategic planning.
- Develop labor schedules to optimize workforce productivity and meet service demands.
- Conduct in-depth analysis of call center metrics, identifying trends and proposing data-driven solutions.
Medical Enrollment Specialist (Temp)
Warner Pacific Health Insurance
08.2022 - 05.2023
- Addressed inquiries from coworkers and clients via phone and email, ensuring clear communication.
- Coordinated with insurance carriers, adhering to HIPAA standards for secure information handling.
- Processed new business entries in GAIT and CRM, enhancing sales tracking efficiency.
- Utilized MS Office tools daily to optimize workflow and data management.
- Supported brokers with submission queries, improving application accuracy.
Administrative Assistant / Receptionist
Ameriprise Financial
12.2021 - 07.2022
- Handled mail and data entry with precision, maintaining organized and up-to-date records.
- Assisted advisors by answering calls and emails, enhancing client communication and satisfaction.
- Managed multi-faceted administrative tasks, including check processing and invoice handling.
- Coordinated complex scheduling for advisors, optimizing multiple calendars.
- Served as primary point of contact for inquiries and issue resolution.
Chat Agent
Viking Cruises
06.2019 - 09.2021
- Resolved customer inquiries across digital channels, improving satisfaction and retention.
- Managed high volumes of chats and calls efficiently.
- Assisted with reservations, improving booking accuracy and customer experience.
Technical Support Agent
North American Bancard
03.2018 - 06.2019
- Trained new hires to enhance team efficiency and knowledge retention.
- Resolved billing inquiries and processed payments.
- Maintained confidentiality of client data.
- Provided Tier 1 IT support via phone and email.
Executive Customer Care Representative
HD Supply
01.2015 - 01.2017
- Facilitated client schedules and project coordination.
- Processed daily supplier orders.
- Managed inbound communications and documented client details in SAP.
Traveling Manager
Mattress Firm
08.2012 - 12.2014
- Managed clean showrooms and inventory.
- Addressed customer inquiries and processed credit card payments.
- Trained new hires and led multi-store operations.
- Implemented training protocols for GERS software and coordinated showroom layouts regionally.
Education
Bachelor’s degree - human resources
Wichita State University
01.2027
CERT - Human Resources Management
Wichita State University
01.2025
Associate’s degree - behavioral science
Pierce College
01.2022
Skills
- Administrative skills
- Office administration
- Payroll processing
- Maintaining files
- Scheduling
- Human resources support
- Payroll administration
- HR policies
- Administrative support
Timeline
HR Assistant / Workforce Analyst
Azamara Cruises
06.2023 - Current
Medical Enrollment Specialist (Temp)
Warner Pacific Health Insurance
08.2022 - 05.2023
Administrative Assistant / Receptionist
Ameriprise Financial
12.2021 - 07.2022
Chat Agent
Viking Cruises
06.2019 - 09.2021
Technical Support Agent
North American Bancard
03.2018 - 06.2019
Executive Customer Care Representative
HD Supply
01.2015 - 01.2017
Traveling Manager
Mattress Firm
08.2012 - 12.2014
CERT - Human Resources Management
Wichita State University
Associate’s degree - behavioral science
Pierce College
Bachelor’s degree - human resources
Wichita State University
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